Information Technology Specialist I/II

City of Brea; Brea (CA); On-site; USD 87,000 - 122,000; Full time

Job summary

The City of Brea is seeking an Information Technology Specialist to support and maintain computer and information systems across LAN/WAN environments. The role includes troubleshooting hardware, software, network and telecom issues, and serving as a liaison with contracting agencies.

The position may be filled at either Specialist I or II level depending on qualifications. Responsibilities include monitoring systems, backing up data, developing reports, posting web content, and assisting with IT

Qualifications

• Two years of progressive experience in information systems operations and maintenance.
• Equivalent to an associate of arts degree in computer science, MIS or related field.

Responsibilities

• Provide technical support to end users for hardware, software, network, and telecommunications issues.
• Monitor systems, network and telecommunications activity, performance and usage.
• Develop specialized queries and database/applications reports.
• Develop and post Internet/Intranet content as required.
• Assist in enforcing information technology policies and procedures.
• Assist in establishing long-range information systems planning.

Skills

Technical support

Network troubleshooting

Documentation

Liaison with agencies

Education

Associate of Arts degree in computer science / MIS / business administration

Tools

Microsoft 365

Job description

The current vacancy will be assigned to the Information Technology Division in the Administrative Services Department.

The eligibility list established from this recruitment may be utilized to fill future Information Technology Specialist I/II vacancies.

Salary Range

Information Technology Specialist I: $87,098.63 - $111,493.86 Annually

Information Technology Specialist II: $94,981.70 - $121,584.59 Annually

The position may be filled at either level depending on the candidate's qualifications.

To perform skilled technical and analytical work that includes administering, operating, maintaining and enhancing computer and information systems, including personal computers, networks, peripheral devices, software applications and telecommunications systems on a local area network (LAN) and wide area network (WAN); to act as a liaison with contracting agencies; and perform related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Information Technology Specialist I

This is the entry-level classification in the Information Technology Specialist series. Incumbents of this classification support large groups of users at all skill levels and many different applications on a variety of platforms. Assignments are generally moderately difficult in scope, but within the technical and procedural framework established by higher level employees, however, as experience is acquired, the employee performs with increasing independence.

Information Technology Specialist II

This is the journey-level classification in the Information Technology Specialist series. Positions in this classification are normally filled by advancement from the lower classification of Information Technology Specialist I, or when filled from the outside, requires substantial prior experience. An Information Technology Specialist II works under general supervision and is expected to perform the entire range of technical and support duties. Work in this classification is distinguished from that of Information Technology Specialist I by the greater complexity of the assignments received and by the greater independence with which an incumbent is expected to operate.

SUPERVISION RECEIVED AND EXERCISED

Information Technology Specialist I/II

General supervision is provided by the Information Technology Manager and the Information Technology Supervisor.

Essential job functions may include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)

• Provide technical support and troubleshoot hardware, software, network or telecommunications problems to meet the needs of end users.


• Maydevelopdocumentationforexistingapplicationsorprocedures.


• Assistintesting and integrating new hardware and software to determine compatibility with current equipment and standards.


• May act as a liaison with local and state agencies and vendors in the development of programs, policies, guidelines, and service levels.


• Monitor systems,networkand telecommunicationsactivity,performanceand usage.Work withthird party vendor support,to develop hardware and software recommendationsto identify andcorrectcauses of hardware, operating systems software, or application programmalfunctions; andtoperformprogramming changes andenhancements.


• Develop specialized queries and database/applications reports.


• Develop and/or post Internet/Intranet content as required.


• Monitor and evaluate the efficiency, effectiveness and security ofinformation systems; actas systems administrator for the citywide LAN/WAN including the Intranet and email; oversee software applications.


• May prepare training materials and course contents, andconduct demonstrations, classroom instruction or on-the-jobtrainingto users.


• Assist in communicating systems status, computer events and planned upgrades to endusers.


• As directed, perform daily back up of systems data and retrieve lost data as needed; maintain back up media; archive, store, and destroy program and data files in accordance with the City’s Records Retention Policy.


• Maintain a retention schedule log of all archived and stored data. Maintain thesecurityofcomputer rooms andotherareasasassigned.


• Provide technical support to all levels of staff in response to requests received by the Information Technology Support Line (Help Desk), including but not limited to; city supported applications, hardware, peripherals, email, telecommunications,Internet and Intranet issues.


• Assistindeveloping implementing,maintainingandenforcinginformationtechnologypolicies.


• Develop and recommend procedures to improve systems operation, minimize risk, andensure hardware and software integrity.


• Assistinthedesign,implementationandmaintenanceofnetworkinfrastructure,including topology,configuration, and security to meet information technology standards.


• Assistinestablishing,coordinatingandimplementinglong-rangeinformationsystems planning; forecast and analyze informationsystemneeds.


• Assistusersinidentifyingandmeetingtheirautomationneedsanddevelopingalternative solutions.


• Provide end-user support for all Microsoft 365 platform applications and features.


• May perform all essential job functions for agencies that contract with the City for Information Technology services.

Experience and Education

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.

Information Technology Specialist I

Two years of progressive experience in information systems operations and maintenance, including computer hardware and software.

Equivalent to an associate of arts degree in computer science, management information systems, business administration or a closely related field.

Information Technology Specialist II

In addition to those of the Information Technology Specialist I

Three years of increasingly responsible experience in information systems operations and maintenance including computer applications software training and writing user documentation.

Equivalent to an associate of arts degree with an emphasis in information technology and specialized certifications applicable to current trends in information technology.

Possession of a bachelor’s degree in a related field is highly desirable.

Licenses and Certificates

Possession of a valid driver’s license issued from the California Department of Motor Vehicles.

Possession of one or more of the following Microsoft Certified Professional (MCP), Microsoft Certified Software Administrator (MCSA), Microsoft Certified Software Engineer (MCSE), Cisco Certified Network Administrator (CCNA), or related certification or equivalent experience.

Equality and Diversity Statement

THE CITY OF BREA RECRUITSTS, HIRES AND PROMOTES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE, OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.