INFORMATION TECHNOLOGY SPECIALIST I

State of California; California (MO); Hybrid; USD 73,000 - 118,000; Full time

Benefits offered by this job

Alternate Work Schedules

Flexible Work Hours

Onsite childcare facility

Onsite fitness center

Onsite café and nearby restaurants

Free onsite parking (Mon & Fri)

Free offsite parking with shuttle

Job summary

California Public Employees’ Retirement System (CalPERS) seeks an Enterprise Voice Systems Analyst to provide administrative and technical support for our Voice Services environment, including Microsoft Teams telephony and mobile services. You will help ensure reliability, configuration, and ongoing support across the CalPERS enterprise.

The role requires collaboration with IT staff, vendors, and customers to coordinate technical requests and projects while delivering dependable communication

Qualifications

• Experience supporting Microsoft Teams phones, including setup, administration, troubleshooting, and user support.
• Experience coordinating technical requests and projects with internal IT staff, vendors, and customers.

Responsibilities

• Provide administrative and technical support for CalPERS Voice Services environment, including Teams telephony and mobile services.
• Ensure reliability, configuration, and ongoing support of voice systems across the CalPERS enterprise.
• Troubleshoot issues and help deliver dependable communication services that keep users connected.

Skills

Microsoft Teams telephony

Troubleshooting

Voice systems administration

Project coordination

Tools

Microsoft Teams

Job description

Public Employees Retirement System

JC-530473 -

JC-530473 - Enterprise Voice Systems Analyst
INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,537.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/11/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of September 21, 2026. We look forward to meeting with you!
Do you enjoy working in a fast-paced environment where every day brings new technical challenges and opportunities to make an impact? Do you have a passion for voice technology, telecommunications, and supporting reliable communication services? Do you enjoy troubleshooting issues, configuring systems, and helping ensure users stay connected? If you’ve answered yes to these questions, then you’ve found a Voice Services position you’d be interested in exploring further!
Our Technology Infrastructure Services Division (TISD), Enterprise Desktop Support Section is currently seeking an Enterprise Voice Systems Analyst to provide administrative and technical support for our Voice Services environment. This position will help ensure the reliability, configuration, and ongoing support of voice systems across the CalPERS enterprise, including Microsoft Teams telephony, mobile services, and related voice technologies. In this role, you will play an important part in troubleshooting issues and helping deliver dependable communication services that advance the CalPERS mission.

Telework Information: Act quickly to apply for this hybrid position, where you’ll enjoy at least 60% (three days) remote work, each week!

Sponsorship:This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

You will find additional information about the job in the Duty Statement .

Minimum Requirements

• INFORMATION TECHNOLOGY SPECIALIST I

INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00A $7,163.00 - $9,599.00B $7,864.00 - $10,537.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website !
To take a look at CalPERS as a destination employer, view this YouTube video .

Special Requirements

Statement of Qualifications
Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
The SOQ must be typed, titled "Statement of Qualifications," and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed one page in length.

• Describe your experience supporting Microsoft Teams Phones, including setup, administration, troubleshooting, and user support.
• Describe your experience coordinating technical requests and projects with internal IT staff, vendors, and customers.

Minimum Qualifications
All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."
PLEASE NOTE: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

Need help with your state application, resume, Statement of Qualifications, or interview preparation?
The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations .

Desirable Qualifications

• Detail-oriented
• Proactive problem-solver

CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.
Some added benefits CalPERS offers include:

• Alternate Work Schedules
• Flexible Work Hours
• Onsite childcare facility
• Onsite fitness center
• Onsite café and nearby restaurants
• Free onsite parking available Mondays and Fridays, subject to change
• Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays

For more details about employee benefits, visit the California Department of Human Resources website.

Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
HRSD Selection Services
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office.

EEO Contact:
CalPERS EEO
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)

Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.