Information Technology Specialist (CUSTSPT) NF-04.

Obsolete Site; Hawaii; On-site; USD 65,000 - 90,000; Full time

Job summary

Obsolete Site in Hawaii seeks a qualified IT Support Specialist to deliver routine and recurring customer support services under general supervision. You will assist in planning and deploying hardware, resolve issues, and help keep NIPRNET workstations, Point of Sale, and Hospitality systems up to date.

You will install, configure, upgrade and troubleshoot hardware and software, provide information and assistance to customers, and deliver formal and informal training while applying information

Qualifications

• Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
• Installing, configuring, upgrading and troubleshooting hardware and software components.
• Presenting formal and informal training and assistance to customers
• Reporting, responding to, and resolving customer requests.

Responsibilities

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.
• Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.
• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Skills

IT customer support

Hardware troubleshooting

Customer training

Issue resolution

Education

Graduate education in CS/Engineering/Info Science/IS/Tech Management

CompTIA Security+ Certification

Job description

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.


• Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.


• Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.


• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.


• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.


• Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.


• Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.


• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.


• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.


• Meet qualification/eligibility/background requirements for this position.


• A one-year probationary period may be required.


• Satisfactorily complete an employment verification (E-Verify) check.


• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.


• Required to occasionally lift up to 45lbs.

Qualifications

Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

MINIMUM QUALIFICATION CRITERIA:

Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in:

• Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.


• Installing, configuring, upgrading and troubleshooting hardware and software components.


• Presenting formal and informal training and assistance to customers


• Reporting, responding to, and resolving customer requests.

Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above.

Highly Qualification Criteria

• Must possess and provide a valid CompTIA Security + Certification document.

Resume MUST clearly reflect the knowledge and experience listed under the Highly qualification criteria above.

NOTE: Applicants who met both minimum qualifications and highly qualifying criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above.

Education

If using education to qualify for this position, College/University transcripts must be uploaded and provided with application to receive consideration.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks

Additional information

Area of Consideration

• This job is open to candidates WORLDWIDE.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.


• Non-foreign overseas allowances, cost of living (COLA) of 8.64% (Hawaii, Island of Oahu) , and differentials will be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Your Application

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.


• Army NAF Pay setting rules/requirements apply to this vacancy announcement.


• Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.