Information Technology Specialist (Customer Support/Network Services)

Ativesite; San Jose (CA); On-site; USD 63,000 - 82,000; Full time

Job summary

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in San Jose is seeking an Information Technology Specialist (Customer Support/Network Services) to join a dedicated IT team.

This full-time role supports the U.S. Attorney's Office with Tier 1–2 helpdesk, troubleshooting, and network services. The position involves occasional travel to San Francisco, with training in San Francisco for 3 months.

Qualifications

• There is no education requirement for this position.

Responsibilities

• Provide IT customer service and support.
• Troubleshoot hardware/software interface problems.
• Ensure information systems reliability and security.
• Assist in planning, development and coordination of litigation support and case management services.
• Install, configure, troubleshoot, and maintain hardware and software.

Job description

Information Technology Specialist (Customer Support/Network Services)

• Hiring Agency: Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 27-NDCA-13106781-DE.

Key Responsibilities

If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office. This position will be full time in the San Jose Branch office with occasional travel to San Francisco for nationwide deployments. The incumbent will work in the San Francisco office for 3 months for training.

Typical work assignments will include: Providing IT customer service and support in troubleshooting Resolving hardware/software interface and interoperability problems Implementing policies and procedures to ensure information systems reliability Monitoring functionality, security, and integrity of internet services Assist in the planning, development and coordination of litigation support and case management services Installing, configuring, troubleshooting, and maintaining customer hardware and software Responsibilities will increase and assignments will become more complex as your training and experience progress.

Each grade has 10 step rates and GS employees are usually hired at step one of the applicable GS grade level at which the applicant qualified. The salary range for a GS-07 in San Jose, California is $63,081.00 - $82,007.00 (step 1 through step 10).

Requirements & Education

There is no education requirement for this position. For complete details, see Competency-Based Qualification Standard for the Information Technology (IT) Management Series, 2210.

Which agency is hiring for this position?

This position is with Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys, Department of Justice.

What is the salary for this position?

The posted pay range is $63081 – $82007/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.