Hybrid IT Support & Network Services Specialist

Ativesite; San Jose (CA); On-site; USD 63,000 - 82,000; Full time

Job summary

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in San Jose is seeking an Information Technology Specialist (Customer Support/Network Services) to join a dedicated IT team.

This full-time role supports the U.S. Attorney's Office with Tier 1–2 helpdesk, troubleshooting, and network services. The position involves occasional travel to San Francisco, with training in San Francisco for 3 months.

Qualifications

• There is no education requirement for this position.

Responsibilities

• Provide IT customer service and support.
• Troubleshoot hardware/software interface problems.
• Ensure information systems reliability and security.
• Assist in planning, development and coordination of litigation support and case management services.
• Install, configure, troubleshoot, and maintain hardware and software.

Job description

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in San Jose is seeking an Information Technology Specialist (Customer Support/Network Services) to join a dedicated IT team.

This full-time role supports the U.S. Attorney's Office with Tier 1–2 helpdesk, troubleshooting, and network services. The position involves occasional travel to San Francisco, with training in San Francisco for 3 months.