Information Technology Specialist 1

Minnesota State Colleges and Universities, System Office; Minnesota; Hybrid; USD 52,000 - 79,000; Full time

Job summary

A leading educational institution in Minnesota is seeking an entry-level IT Support Specialist to provide technical assistance and support to students and staff. The role involves managing service requests and ensuring effective communication. The position offers a hybrid work schedule and opportunities for professional growth within a dynamic environment.

Qualifications

• Service/Help Desk experience required.
• Ability to communicate technical concepts effectively.

Responsibilities

• Provide technical support to students, staff, and faculty.
• Serve as point of contact for reported incidents and service requests.

Skills

Customer Service

Communication

Troubleshooting

Education

Two-year degree in a related field

Tools

Service management software

Job description

Minnesota State Colleges and Universities, System Office

This job posting will be used to fill two (2) positions. This is an entry-level staff position that works under immediate supervision and looks to the Helpdesk Service Coordinator for daily work direction and coordination. This position is responsible for providing technical support to Hennepin Technical College students, staff, and faculty. It serves as the point of contact for reported incidents, service requests, and inquiries, ensuring accurate and detailed information is gathered. The role involves interacting with the College customers through telephone, walk-in, email, chat, web, and other support modes. The IT Support Specialist also provides administrative and operational support to the IT Services department.

Salary Range: $25.16 ($52,534) - $37.77 ($78,864)

Minimum Qualifications

1. Service/Help Desk and/or computer support experience.
2. Experience using service management and ticketing software applications.
3. Exceptional customer service and communication skills, including the ability to communicate effectively in English via telephone, email, chat, and in person, to convey technical concepts and procedures.
4. Ability to multitask, troubleshoot, be resourceful, and prioritize work to minimize negative customer impact.
5. Two-year degree from an accredited institution in a related field or three years of relevant experience.

Preferred Qualifications

• ITIL Foundations certification.
• Training or certification in Microsoft Windows, Linux, and/or Macintosh operating systems.
• Training or certification in Microsoft Office Suite.
• One year experience in an IT capacity in higher education.

Work Schedule

Monday-Friday

Telework

Hybrid

About Hennepin Technical College

Founded in 1972, Hennepin Technical College is Minnesota's largest technical college, with campuses in Brooklyn Park and Eden Prairie. It has a diverse student population of over 9,500 students and offers over 45 programs. The college boasts a 99% job placement rate within its industry network, preparing students for high-demand, high-paying jobs. It is part of the Minnesota State system, serving approximately 400,000 students across 30 colleges and 7 universities, making it the fourth-largest higher education system in the U.S.

The college's mission is to meet Minnesota's workforce development needs through industry-validated curriculum delivered in real-world environments, ensuring students gain the skills necessary for employment and career advancement.