Information Technology Specialist at National Park Service

Wayne State University; Virginia (MN); On-site; USD 66,000 - 87,000; Full time

Job summary

An established industry player is seeking an Information Technology Specialist to provide exceptional customer support and technical assistance. In this role, you will diagnose and resolve issues, install software, and ensure adherence to information security policies. You will also have the opportunity to train customers on best practices, making a significant impact on their experience. This term position offers a chance to work in a dynamic environment where your skills will contribute to improving service delivery. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Experience in diagnosing and resolving technical issues for customers.
• Knowledge of information security policies and procedures.

Responsibilities

• Diagnose and resolve customer-reported incidents effectively.
• Install, configure, and troubleshoot hardware and software components.
• Provide training and guidance on established policies and procedures.

Skills

Problem Diagnosis

Software Installation

Customer Support

Information Security

Training and Guidance

Education

Bachelor's Degree in Information Technology

Tools

Ticketing Systems

Job description

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Information Technology Specialist (CustSpt)

Duties:

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Responsibilities include but are not limited to:

1. Diagnoses and resolves problems in response to customer reported incidents; and reports, responds to, and resolves customer requests.
2. Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
3. Presents formal and informal training providing routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
4. Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
5. Participates in internal staff meetings, sharing information obtained through research of tracking/ticketing systems, presenting alternatives and recommendations for improving customer service delivery, and assisting higher graded specialists in preparing for such meetings or data calls.

Open & Closing Dates: 12/04/2024 to 12/11/2024

This job will close when we have received 101 applications which may be sooner than the closing date.

Salary: $66,732 - $86,750 per year

Pay Scale & Grade: GS 9

Location: 1 vacancy in the following location: Shenandoah National Park, Luray, VA