Information Technology Specialist

Swooped; United States; Remote; USD 77,000 - 93,000; Full time

Job summary

An innovative firm in the autonomous vehicle sector is seeking a dedicated IT Service Desk Associate to support mission-critical IT services. This role involves troubleshooting, user training, and maintaining IT operations to ensure seamless support for an evolving workforce. The ideal candidate will have a strong background in IT support, a collaborative spirit, and a passion for technology. Join a dynamic team that values work-life balance and offers competitive benefits, including comprehensive health coverage and a flexible schedule. This is your chance to make a significant impact in a forward-thinking company.

Benefits

100% paid medical, dental, and vision premiums

401K plan with employer match

Flexibility in schedule

Generous paid vacation

Company-wide holiday office closures

Qualifications

• 2+ years of experience in a helpdesk position assisting end-users.
• Relevant certifications like ITIL v3/v4, CompTIA A+, Network+ are a plus.

Responsibilities

• Responsible for triaging incoming requests and troubleshooting issues.
• Deploying and upgrading end-user equipment and assisting with conference rooms.

Skills

IT Troubleshooting

Microsoft Windows

Mac OS

Linux

Active Directory

Networking Principles

VoIP Support

Virtualization Technologies

Education

Associates Degree in Computer Science

Relevant IT Certifications

Tools

VMware

VDI Environment Support

Job description

1 day ago Be among the first 25 applicants

Our client believes that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, the company has spent over a decade commercializing their solutions with experienced partners. Now part of a larger organization, they are focused solely on developing software for automated trucks to transform how the world moves freight.

Join the IT Operations Team where you will be supporting and optimizing mission-critical Information Technology (IT) services.

What you will do:

Helpdesk - Communication, Response and Escalation

• Responsible for triaging incoming requests through multiple input channels.
• Troubleshooting and/or escalation to Systems Administration/Engineering team as needed.
• Training end-users on systems use and operations from a wide range of technologies and solutions.
• Working with end-users to determine and translate needs into actionable items.
• Using and contributing to the internal knowledgebase, providing both internal as well as user- facing documentation as appropriate.
• Using remote support tools to empower an extremely mobile workforce.
• Participating in an on-call/after-hours rotation.
• Assisting with inventory maintenance and records of all hardware and software.
• Maintaining ticket hygiene and asset inventory updates in centralized systems.

IT Support

• Deploying, reimaging, upgrading and troubleshooting end-user equipment.
• Assisting with conference room solutions.
• Providing support for general needs such as cable/adapter procurement.
• End-user work area setup and upgrading.
• Assist the Systems Administration/Engineering team with racking server and network gear.

What you will need to Succeed:

Education, Licensing, and Certifications Required

• Associates degree in Computer Science, Information Technology, related field of study, or equivalent training and experience in an IT support environment.
• Relevant certifications are a plus – ITIL v3/v4, CompTIA A+, Network+, Linux+, Security+ or similar.
• Legally entitled to work in the US.

Experience, Knowledge, Skills, and Abilities

• 2+ years of experience in a helpdesk position assisting end-users with IT troubleshooting and problem-solving in a team setting.
• Both Microsoft Windows, Mac OS, and Linux experience strongly preferred.
• General understanding of Active Directory, Azure Active Directory, Office 365.
• Proven experience in troubleshooting.
• Foundational knowledge of networking principles, VoIP support, and virtualization technologies such as VMware and/or VDI environment support.
• Exposure to compliance and security standards; basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.

Perks of Being a Full-time Employee

The company cares about their team members and strives to provide benefits and resources to support their health, work/life balance, and future. The culture is collaborative, energetic, and team-focused. The company offers:

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with an employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures

Salary Range

$77,400—$92,900 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Computer and Network Security and Technology, Information and Media

Referrals increase your chances of interviewing at Swooped by 2x

Get notified about new Information Technology Specialist jobs in United States.

Full-time IT Service Desk Associate-Remote

United States $54,386.00-$101,161.00 2 weeks ago

Portland, Oregon Metropolitan Area $100,000.00-$135,000.00 3 days ago

IT Strategy & Organizational Effectiveness Leader

IT Specialist (Bellevue, WA Area Applicants Only)

Non-Technical Implementation Support (2025-3109)

Technical Systems Specialist-Remote, USA

Technical Implementation & Operations Specialist

Healthcare Information Technology Consultant

Opportunity - Want to Join a Great Team and Make a Difference

Identity and Access Administrator II (Remote from anywhere in CO).

Information Technology Business Relationship Manager

United States $110,000.00-$210,000.00 1 week ago

Healthcare Information Technology Consultant

Information Technology Business Relationship Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.