Information Technology Specialist

Department of Energy Headquarters; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Job summary

Department of Energy Headquarters seeks an Information Technology Specialist to serve as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support to meet DOE-IN mission requirements.

The role focuses on leading service desk operations, coordinating with teams, and ensuring compliance with cybersecurity and IT policies to support secure service delivery.

Qualifications

• Experience advising senior leadership on IT service delivery.
• Ability to lead Service Desk teams across multiple tiers.
• Knowledge of ITIL and security policy adherence.
• Strong communication and stakeholder collaboration skills.

Responsibilities

• Provide authoritative advice to senior leadership on IT Service Desk operations.
• Lead Service Desk teams using ITIL to coordinate Tier 1–Tier 3 support.
• Apply federal cybersecurity and IT service management policies in delivery.
• Develop service management documentation and communications for stakeholders.
• Represent the organization on IT boards and committees to discuss operational requirements.

Skills

IT Service Desk leadership

ITIL framework

Customer service

Executive advisory

Job description

Open: November 5, 2026 — Closes: November 16, 2026

Summary

This position is part of the Office of Intelligence and Counterintelligence, Department of Energy. As a Information Technology Specialist, you will serve as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support to meet DOE-IN mission requirements.

Major Duties

This is an Excepted Service position. This appointment will not confer Competitive Service career-conditional or career tenure status. This means that if you are selected, you would have to compete with other applicants in open competition to meet requirements for another Federal position, unless you meet the requirements for reinstatement. Applicants who voluntarily convert from the competitive service, Senior Executive Service, or other pay systems to a non-time limited appointment under this excepted service authority are not afforded "fallback rights" to the pay system previously assigned prior to conversion. As a GS-14, Information Technology Specialist, you will: Provide authoritative advice and recommendations to senior leadership on enterprise IT Service Desk operations, customer service strategies, service delivery performance, and operational issues. Lead Service Desk teams, operations, and working groups using service management methodologies (such as ITIL) to coordinate, implement, and improve Tier 1 through Tier 3 support services. Apply federal cybersecurity and IT service management policies to support secure service delivery, manage incidents and escalations, maintain operational continuity, and ensure compliance with security requirements. Evaluate current and emerging service management technologies to determine their impact on customer service, resolve complex technical issues, and recommend improvements to service delivery. Develop and coordinate service management documentation, including IT policies, standard operating procedures, knowledge articles, customer communications, briefings, and formal correspondence. Represent the organization on standing and ad-hoc IT boards and committees to collaborate with stakeholders, assess service impacts, resolve customer service issues, and communicate operational requirements.