Information Technology Specialist

US Department of Energy Headquarters; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

The Information Technology Specialist position sits in the Office of Intelligence and Counterintelligence at the Department of Energy, serving as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support.

The role emphasizes leading cross-functional teams, implementing service management frameworks, improving incident resolution, and aligning IT operations with DOE mission requirements.

Qualifications

• Leading complex enterprise IT Service Desk operations and cross-functional technical support teams through Tier 1–3 services using ITIL.
• Implementing IT service management frameworks to improve enterprise service delivery, incident management, and cybersecurity compliance.
• Evaluating emerging service management technologies and providing guidance to senior leadership.

Skills

IT Service Desk leadership

ITIL practices

Incident management

Executive leadership advisory

Job description

This position is part of the Office of Intelligence and Counterintelligence, Department of Energy. As a Information Technology Specialist, you will serve as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support to meet DOE-IN mission requirements.

BASIC REQUIREMENT:
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-13) in the Federal service. Specialized experience for this position is defined as meeting ALL of the following:

• Leading complex enterprise IT Service Desk operations and cross-functional technical support teams through the planning, coordination, implementation, and management of Tier 1 through Tier 3 support services using structured service management practices (such as ITIL).
• Implementing IT service management frameworks to improve enterprise service delivery and customer support, including managing incidents and escalations, resolving complex technical issues, mitigating operational risks, and ensuring compliance with cybersecurity requirements.
• Evaluating and integrating emerging service management technologies and operational processes to solve complex service delivery problems, optimize Service Desk performance, and provide authoritative recommendations and technical guidance to senior leadership and stakeholders.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Limit your resume to no more than two (2) pages. If more than two pages are submitted, only the first two pages will be reviewed to determine your eligibility and qualifications. Your full resume will be made available to the hiring manager if you are referred.

CTAP/ICTAP candidates: To be considered "well qualified" you must (1) meet all of the requirements as described in this section; and 2) be rated "well-qualified", which is defined as scoring in the in Well Qualified category (or higher).

You must meet all qualifications and eligibility requirements by the closing date of this announcement.