Enterprise IT Service Desk Lead & ITIL Advisor

US Department of Energy Headquarters; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

The Information Technology Specialist position sits in the Office of Intelligence and Counterintelligence at the Department of Energy, serving as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support.

The role emphasizes leading cross-functional teams, implementing service management frameworks, improving incident resolution, and aligning IT operations with DOE mission requirements.

Qualifications

• Leading complex enterprise IT Service Desk operations and cross-functional technical support teams through Tier 1–3 services using ITIL.
• Implementing IT service management frameworks to improve enterprise service delivery, incident management, and cybersecurity compliance.
• Evaluating emerging service management technologies and providing guidance to senior leadership.

Skills

IT Service Desk leadership

ITIL practices

Incident management

Executive leadership advisory

Job description

The Information Technology Specialist position sits in the Office of Intelligence and Counterintelligence at the Department of Energy, serving as an enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support.

The role emphasizes leading cross-functional teams, implementing service management frameworks, improving incident resolution, and aligning IT operations with DOE mission requirements.