Enterprise IT Service Desk Specialist - Govt GS-14

U.S. Department of Energy; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

The U.S. Department of Energy is seeking an Information Technology Specialist at the GS-14 level to serve as the enterprise IT Service Desk expert and adviser to executive leadership.

You will support customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support to meet DOE mission requirements. The position is not remote and requires obtaining and maintaining Q and SCI security clearances, with eligibility for a one-year trial period and occasional background

Qualifications

• Must be a U.S. citizen.
• Must pass a suitability/background investigation.
• Not remote; duty station will be listed.
• Obtain and maintain a Q security clearance.
• Obtain and maintain a Sensitive Compartmented Information (SCI) clearance.
• Submit Financial Disclosure Statement (OGE-450) annually.
• Testing Designated Position (TDP) subject to testing and drug screening.
• One year trial period may be required.

Responsibilities

• Serve as enterprise IT Service Desk expert and advisor to executive leadership on customer service, ITIL practices, service delivery, and Tier 1–3 support for DOE mission requirements.
• As a GS-14 Information Technology Specialist, ensure effective IT service delivery and governance across the organization.

Skills

Customer service

ITIL

Service delivery

Job description

The U.S. Department of Energy is seeking an Information Technology Specialist at the GS-14 level to serve as the enterprise IT Service Desk expert and adviser to executive leadership.

You will support customer service, ITIL practices, service delivery, and Tier 1 through Tier 3 support to meet DOE mission requirements. The position is not remote and requires obtaining and maintaining Q and SCI security clearances, with eligibility for a one-year trial period and occasional background