Information Technology Specialist (Applications Software)

US Department of State Headquarters; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

The US Department of State Headquarters seeks a highly qualified IT professional for a GS-13 level position in the Systems Solutions Division (SSD) under the CTO and EX offices within the Bureau of Diplomatic Security. The role requires demonstrated IT expertise and the ability to maintain enterprise applications in a fast-paced government environment.

Candidates must show competence in attention to detail, customer service, oral communication, and problem solving, along with at least one year

Qualifications

• Attention to detail in all work tasks and deliverables.
• Ability to assist clients and stakeholders, provide information, and resolve issues.

Responsibilities

• Specialized IT experience required, including maintaining and improving software applications in an operational environment and leading tasks to ensure system stability.
• Experience with enterprise IT systems, collaborating with stakeholders and leadership to evaluate and facilitate project approvals.
• Experience communicating IT project risks to management through written reports.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The position is located in the Systems Solutions Division (SSD), Office of the Chief Technology Officer (CTO), Office of the Executive Director (EX), Bureau of Diplomatic Security (DS). The SSD sets policies, guides programs, and establishes standards for Enterprise Applications. This office also manages the analysis, design, development, and improvement of these applications and provides limited technical support for customer requests to build or update information management systems.

Applicants must meet all the qualification requirements described below by the closing date of this announcement.

Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrate each of the FOUR competencies AND specialized experience listed below:

1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.

2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND have at least 1 full year of specialized experience equivalent to GS-12 level in the Federal service which provided you with knowledge, skills, and abilities to perform the duties of the positions.

Qualifying specialized experience must demonstrate the following:

• Experience maintaining and improving software applications in an operational environment, including troubleshooting issues, implementing enhancements, and leadingtasks to ensure ongoing system stability.
• Experience related to enterprise IT systems, including collaborating with stakeholders and leadership to evaluate and facilitate project approvals.
• Experience communicating IT project risks to management through written reports.

Note: In order to qualify for this position, your experience MUST be IT related; the experience must be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-13 position.