Information Technology Specialist

HappyGlobal Service; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

HappyGlobal Service in Santa Clara, CA, is seeking an on-site IT & security professional to serve as the primary local contact for IT and security matters. You will collaborate with remote central teams, manage tickets, and support after-hours standby and emergency response.

The role requires 2+ years in IT operations with strong Windows/macOS/Linux, networking, and security policy experience. Expect hands‑on hardware tasks, cloud assistance and close cross‑team coordination.

Qualifications

• Minimum 2+ years of relevant experience in on-site IT support or IT operations.
• Proficient with Windows, macOS and Linux operating systems.
• Strong networking fundamentals including TCP/IP, Wi‑Fi and Wireshark.
• Hands‑on experience with SCCM / Intune / GPO / MDM; familiarity with SSO, MFA, VPN and zero‑trust concepts.
• Basic automation skills using Shell / PowerShell / Python; basic familiarity with AWS or GCP cloud environments.
• Bachelor’s degree preferred; equivalent professional work experience will be considered.

Responsibilities

• On‑site IT support: manage day‑to‑day IT tickets for endpoints, accounts, software, network, conference rooms and AV.
• Network troubleshooting: diagnose local network issues and coordinate with central teams.
• Infrastructure operations: perform hardware maintenance and RMA processing for on‑premises gear.
• Security policy execution: roll out security policies such as EDR/AV, MFA, access controls.
• Security incident response: act as local first responder for security events and triage.
• Cloud & Collaboration: assist with cloud resource operations and coordinate with central teams.
• Standby Duty: participate in after‑hours standby shifts and emergency response.

Skills

English communication

Customer-service mindset

Security awareness

Education

Bachelor's degree in Computer Science or related field

Tools

SCCM

Intune

GPO

MDM

SSO

MFA

VPN

Zero-trust concepts

PowerShell

Python

AWS

GCP

Wireshark

Job description

Role Summary

This on‑site role combines hands‑on IT support, infrastructure operations and local security execution. You will act as the primary on‑site point of contact for IT and security‑related matters, collaborate with remote central teams, and participate in after‑hours standby emergency response.

Responsibilities

• On‑site IT support: Manage day‑to‑day IT tickets covering endpoints, user accounts, software, network, conference rooms and AV systems. Complete device and account provisioning and meet defined resolution SLAs.
• Network troubleshooting: Act as on‑site first responder for local network issues including wired / wireless / VPN / DNS / DHCP; conduct diagnostics and coordinate with Tier 2 and central teams for further resolution.
• Infrastructure operations: Perform physical hardware maintenance for on‑premises equipment, including rack‑and‑stack, regular inspection and RMA processing.
• Security policy execution: Roll out and enforce centrally‑issued security policies such as EDR/AV, network access controls and MFA.
• Security incident response: Serve as local first responder for security events; support incident investigation, threat isolation and remediation activities.
• Cloud & Collaboration: Assist with cloud resource operations. Work closely with central teams while maintaining rigorous local operational standards.
• Standby Duty: This position requires participation in scheduled after‑hours standby shifts and emergency response.

Qualifications

• Education & Experience: Bachelor’s degree in Computer Science, Information Security or related field preferred. Equivalent professional work experience will be fully considered in lieu of a formal degree. Minimum 2+ years of relevant experience in on‑site IT support or IT operations.
• Technical Skills: Proficient with Windows, macOS and Linux operating systems. Solid networking fundamentals including TCP/IP, Wi‑Fi and Wireshark. Hands‑on experience with SCCM / Intune / GPO / MDM; familiarity with SSO, MFA, VPN and zero‑trust concepts.
• Security & Scripting: Capable of implementing security compliance policies and performing initial incident triage. Possess basic automation skills using Shell / PowerShell / Python; basic familiarity with AWS or GCP cloud environments.
• Language & Soft Skills: Effective verbal and written English communication. Strong customer‑service mindset and solid security awareness.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity Employer committed to compliance with all federal, state, and local anti‑discrimination laws, including California’s Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth and related medical conditions, protected veteran status, or any other category protected under applicable federal, California state, and local laws.