Information Technology Specialist

Eataly; Santa Clara (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

and more!

Job summary

Eataly Silicon Valley in Santa Clara, CA is looking for an Information Technology Specialist to join its IT team. The successful candidate will evaluate and implement IT strategy across several Eataly USA locations, including stores and the Corporate office, and advise upper management on IT needs and structure.

You will develop and enforce SOPs, manage IT projects end-to-end, support POS systems, assist with new store openings, and diagnose system issues to drive reliable operations.

Qualifications

• Bachelor’s degree preferred.
• +3 years IT experience.
• Specialized knowledge in computer systems analysis.
• Outstanding time management and organization skills.
• Excellent communication, motivation and team-building skills.

Responsibilities

• Develops and implements standard operating procedures and service level agreements.
• Manages IT projects from start to finish.
• Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office).
• Supports implementation of technology during new store openings and new store system implementation initiatives.
• Manages services for the day-to‑day POS systems and ensures performance and stability of in‑stores POS applications.
• Provides support and resolution to customer service requests in a timely and accurate manner.
• Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems.

Skills

IT strategy

Project management

Communication

Team collaboration

Education

Bachelor’s degree

Job description

Information Technology Specialist

Eataly Silicon Valley 2855 Stevens Creek Boulevard, Santa Clara, CA
95050, United States Full-time

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

As a senior member of Eataly’s Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for several Eataly USA locations (stores and Corporate office), and for providing advice to upper-level management about Eataly’s IT needs and structure. The IT Specialist reports to the Director ofIT, but works autonomously, without specific directions from senior managers and without immediate supervision.

• Develops and implements standard operating procedures and service level agreements
• Manages IT projects from start to finish
• Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office)
• Supports implementation of technology during new store openings and new store system implementation initiatives
• Manages services for the day-to‑day POS systems and ensures performance and stability of in‑stores POS applications
• Provides support and resolution to customer service requests in a timely and accurate manner
• Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree preferred
• + 3 years of related IT experience
• Specialized knowledge in computer systems analysis
• Outstanding time management and organization skills
• Excellent communication, motivation and team-building skills

Job Requirements

• Occasional travel within the USA

Benefits and Perks

• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• and more!

Compensation: Pay rate is set at $25 - $30 an hour!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.