Information Technology Specialist

Eataly North America; San Jose (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Job summary

Eataly North America is seeking an IT Specialist to evaluate and implement IT strategy for multiple USA locations, including stores and the Corporate office. The role reports to the Director of IT and operates with autonomy without direct supervision.

The position covers SOPs, project management, IT infrastructure guidance, and support for store openings and POS systems, with occasional travel within the USA. Requires a Bachelor's degree and 3+ years of IT experience.

Qualifications

• Bachelor’s Degree preferred.
• +3 years of related IT experience.
• Specialized knowledge in computer systems analysis.
• Outstanding time management and organization skills.
• Excellent communication, motivation and team-building skills.

Responsibilities

• Develops and implements standard operating procedures and service level agreements.
• Manages IT projects from start to finish.
• Advises management regarding IT infrastructure and needs for multiple Eataly USA locations.
• Supports implementation of technology during new store openings and system implementations.
• Manages day-to-day POS systems services and ensures performance and stability of in-store POS applications.
• Provides timely and accurate support for customer service requests.
• Analyzes system issues, provides resolutions, and contributes to IT system development and enhancements.
• Performs other duties as required or assigned.

Skills

IT strategy

Project management

Systems analysis

Communication

Time management

Teamwork

Education

Bachelor’s Degree

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

As a senior member of Eataly’s Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for several Eataly USA locations (stores and Corporate office), and for providing advice to upper-level management about Eataly’s IT needs and structure. The IT Specialist reports to the Director ofIT, but works autonomously, without specific directions from senior managers and without immediate supervision.

• Develops and implements standard operating procedures and service level agreements
• Manages IT projects from start to finish
• Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office)
• Supports implementation of technology during new store openings and new store system implementation initiatives
• Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
• Provides support and resolution to customer service requests in a timely and accurate manner
• Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree preferred
• + 3 years of related IT experience
• Specialized knowledge in computer systems analysis
• Outstanding time management and organization skills
• Excellent communication, motivation and team-building skills

Job Requirements

• Occasional travel within the USA

Additional Information

Benefits and Perks

• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• and more!

Compensation: Pay rate is set at $25 - $30 an hour!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.