Information Technology Specialist

J. Boren & Sons Enterprises; Dublin (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) match of 4%

6 Paid Holidays

PTO package

Opportunities for career growth

Job summary

A growing logistics company in Dublin, Ohio, is looking for an organized IT Asset & Support Specialist to join their team. The position requires excellent technical skills and adaptability, with a focus on onboarding, troubleshooting, and general IT support. Candidates should have a bachelor’s degree in IT or a related field and 1-3 years of experience. This role offers career growth opportunities alongside competitive benefits including medical, dental, and vision insurance, as well as a 401(k) match.

Qualifications

• 1 to 3 years involved in IT.
• Great customer service and communication skills.
• The ability to act, instead of reacting.

Responsibilities

• Ensure correct equipment and software access during onboarding/offboarding.
• Act as the first point of contact for all employee technical inquiries.
• Support software installations, updates, and cybersecurity guidance.

Skills

Basic networking concepts

Customer service

Organizational skills

Adaptability

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft 365 certifications

Job description

Job Summary

We are seeking a creative and organized IT Asset & Support Specialist to join our IT Department in the Transportation/Logistics/Warehousing industry. This role will focus on developing, executing, and optimizing IT Asset strategies for a fast-growing elite team of smarties. The ideal candidate has a strong IT background, excellent technical and communication skills, and a passion for serving others in a dynamic environment.

Key Responsibilities

• Employee onboarding/offboarding – ensure everyone has the correct equipment and software access
• Tech Support and Troubleshooting - Act as the first point of contact for all employee technical inquiries via helpdesk tickets, phone, email, or in-person. Diagnoses and resolve hardware, software, network, and connectivity problems
• General IT Assistance - Support additional tasks such as software installations, updates, basic network maintenance, printer setup, and cybersecurity awareness guidance. Contribute to IT documentation, process improvements, and team initiatives to enhance overall service delivery.

Required Skills/Abilities

• 1 to 3 years involved in IT
• Knowledge of basic networking concepts
• Great customer service and communication skills
• Organized /Prioritization skills
• The ability to act, instead of reacting
• The ability to adapt, adjust and overcome

Preferred Qualifications/Certifications

• CompTIA A+ Certified
• some kind of Microsoft 365 certifications

Education and Preferred Experiences

• Education: A bachelor’s degree in information technology or related field or equivalent years of work experience.

Physical Requirements

• Need to be able to travel to the various offices and locations around central Ohio
• Sit, stand or walk short distances for up to the entire duration of a shift.
• Will climb stairs on an occasional basis.
• Will lift, push or pull up to 37 pounds on an occasional basis.
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
• 20/40 vision in both eyes together, with or without correction, is required.
• Must be able to comply with all safety standards and procedures.
• May reach above shoulder heights and below the waist on a frequent basis.
• May stoop, kneel, or bend, on an occasional basis.

What JBS Offers

• Medical, dental and vision
• 401(k) match of 4%
• 6 Paid Holidays
• PTO package

• Opportunities for career growth within a fast growing and innovative team

• A supportive work environment focused on teamwork and results

Important

All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. JBS is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodation that can be made without imposing an undue hardship.

J. Boren & Sons is an equal opportunity employer. This job description does not imply a contract of employment. The responsibilities outlined in this job description are not exhaustive and may evolve or change as business needs dictate. Employees may be required to perform additional duties and overtime as requested. Must be able to pass a drug and background screening.