IT Technical Services Engineer

Johnsonville, LLC.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Monthly bonus

401(k) with company match

Health, dental and vision coverage

Job summary

Johnsonville IT is seeking an IT Technical Services Engineer to provide responsive support for office, manufacturing, and site‑based technology. You will diagnose issues, document clearly, and communicate with customers while collaborating with the broader Technical Services team to maintain high levels of service.

Responsibilities include deploying and maintaining endpoints, printing, mobility, access control, conference room and shop‑floor technology; supporting SAP printing and label

Qualifications

• Associate’s degree in Information Systems or Computer Science preferred.
• Minimum one year of professional information systems experience.
• Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, hardware and software applications.

Responsibilities

• Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.
• Support manufacturing‑floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware related processes, and shop‑floor peripherals.
• Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.
• Deploy, configure, troubleshoot, and lifecycle‑manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease‑return processes.
• Perform first‑level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.
• Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.
• Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.
• Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.

Skills

Customer service

Communication

Documentation

Time management

Organization

Education

Associate’s degree in Information Systems or Computer Science

Tools

Windows

O365

MS Intune

Autopilot

iOS

macOS

Cloud technologies

Networking basics

Job description

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As a member of our information technology (IT) team, you’ll apply cutting‑edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.

Position Overview

The IT Technical Services Engineer provides responsive technical support for office, manufacturing, and site‑based technology. This role requires strong troubleshooting, communication, documentation, and customer service skills, along with the ability to work independently while collaborating with the broader Technical Services team.

Responsibilities

• Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.


• Support manufacturing‑floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware‑related processes, and shop‑floor peripherals.


• Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.


• Deploy, configure, troubleshoot, and lifecycle‑manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease‑return processes.


• Perform first‑level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.


• Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.


• Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.


• Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.

Education

• Associate’s degree in Information Systems or Computer Science preferred.

Experience

• Minimum of one year of professional information systems experience required, preferably in a technical support role.


• Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, computer hardware, and software applications.


• Working knowledge of networking, wireless, Ethernet, VPN support, manufacturing label printing, and diagnostic utilities.


• Ability to analyze technical issues, troubleshoot effectively, and support systems used in office and manufacturing environments.

Skills

• Exceptional customer service and interpersonal skills, with a focus on rapport‑building, listening, and questioning skills. Ability to present technical ideas in user‑friendly language


• Strong documentation, communication, time management, and organization skills

Other Requirements

• Willingness to work hours outside of normal shift as needed


• Ability to travel, Domestic and International


• Willingness to work in a food manufacturing environment


• On‑call rotation with other team members

Benefits and Compensation

Members have potential for a monthly bonus and 401k with a company match. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off! Exact compensation may vary based on skills, experience, and location.

Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future.

About our Company

Since 1945, our family‑owned band of sausage‑makers has invented better ways to make, eat and prepare crave‑able sausage. Today, we are 4,000+ Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself!

Johnsonville is an equal opportunity employer, including Vet/Disability.

We embrace the principles of Equal Opportunity Employment and do not discriminate on the basis of any protected characteristic, including protected veteran and disability status.

Our culture, called the Johnsonville Way, guides the way we behave, operate and treat one another. We truly believe that here at Johnsonville, we have a moral responsibility to create and maintain an environment that requires each Member to fully develop their God‑given talents and help others to do the same. We achieve this by living the Johnsonville Way.

Our owner is famous for saying that, \"Other companies use their people to build a business, but at Johnsonville, we use the business to build our people.\" We are proud to offer endless opportunities for continued learning and growth here at Johnsonville.

Johnsonville is an equal opportunity employer, including Vet/Disability. We embrace the principles of Equal Opportunity Employment and do not discriminate on the basis of any protected characteristic, including protected veteran and disability status.