Service Desk Lead - IT Support & ServiceNow Expert

California Department of Motor Vehicles; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

A state government agency is seeking an Information Technology Specialist I to provide enterprise-wide customer and technical support. This role involves troubleshooting applications, managing service tickets, and leading support efforts. Ideal candidates will have strong communication skills and experience with IT incident tracking software such as ServiceNow. The position is based in Sacramento, California, with a filing date of 9/11/2025.

Qualifications

• Strong problem-solving skills and ability to accurately document solutions.
• Excellent written and verbal communication abilities.
• Proven ability to deliver timely results to internal customers.
• At least one year of technical telephone support experience.

Responsibilities

• Provide enterprise-wide customer and technical support services in a Help Desk/Service Desk environment.
• Troubleshoot first- and second-tier desktop and mobile applications.
• Open and manage IT incident tickets.
• Serve as lead for Service Desk support.

Skills

Problem-solving

Communication skills

Customer service

Technical support experience

Tools

ServiceNow

IT service management systems

Job description

A state government agency is seeking an Information Technology Specialist I to provide enterprise-wide customer and technical support. This role involves troubleshooting applications, managing service tickets, and leading support efforts. Ideal candidates will have strong communication skills and experience with IT incident tracking software such as ServiceNow. The position is based in Sacramento, California, with a filing date of 9/11/2025.