Information Technology Specialist

Enterprise State Community College; Alabama; On-site; USD 32,000 - 52,000; Full time

Job summary

Enterprise State Community College seeks an Information Technology Specialist to provide hands-on technical support for faculty, staff, and students. You will install, maintain, and troubleshoot computers, software, networked devices, and classroom technology, ensuring reliable operations across campus labs.

The role involves setting up network printers, assisting with servers and network services, and helping with NeoEd tech support.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year full-time IT technical support experience preferred.
• Strong problem-solving and customer service skills in a fast-paced environment.

Responsibilities

• Install, configure, and maintain computers, software, and peripherals.
• Set up and manage network printers and audio/visual devices in classrooms.
• Troubleshoot hardware, software, and connectivity issues for faculty, staff, and students.
• Assist with campus network maintenance, servers, DNS/DHCP under supervision.
• Respond to IT tickets promptly and document resolutions.
• Provide NeoEd technical support to HR and employees.
• Assist instructors with projectors and classroom technologies.
• Attend staff meetings and participate in professional development.

Skills

IT support

Troubleshooting

Customer service

Education

High school diploma

Tools

Active Directory

Networking

Job description

This position will be based at either the Andalusia Campus or the MacArthur Campus; however, regular travel and work at both locations are required.

The Information Technology Specialist provides hands-on technical support for college faculty, staff, and students. This position installs, maintains, and troubleshoots computers, software, networked devices, and classroom technology, and assists with day-to-day support of the campus network.

Salary

Commensurate with experience on Salary Schedule E3 Grade 03 of the 2026-2027 ACCS Salary Schedules.

1. Install, configure, maintain, and upgrade computers, software, and peripherals.
2. Set up, install, and maintain network printers.
3. Perform preventive maintenance and diagnostics to keep labs and networks running well.
4. Troubleshoot and resolve hardware, software, and connectivity problems on PCs, laptops, printers, and other devices.
5. Assist in maintaining hardware and software inventory.
6. Assist with installing and maintaining campus network equipment, including switches, access points, cabling, patch panels, and UPS devices.
7. Assist with day-to-day maintenance of servers and network services (such as DNS and DHCP) under the direction of senior IT staff.
8. Assist users with account and password issues, including Active Directory accounts.
9. Assist with monitoring campus network and Internet connectivity.
10. Research and recommend cost-effective technology purchases.
11. Assist instructors in labs and classrooms with projectors, interactive boards, and audio/video connections.
12. Assist with network planning and technology projects as needed.
13. Assist with preparing requisitions for equipment, software, supplies.
14. Assist with the setup and support of phones, phone lines, and voicemail.
15. Assist HR and employees with NeoEd technical support.
16. Respond to IT tickets and user requests in a timely manner and document troubleshooting and resolutions.
17. Attend staff meetings, professional development, orientation activities, and other College functions.
18. Perform other duties as assigned.

High school diploma or equivalent, and one year of full-time experience in IT technical support or more advanced experience.

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a complete application packet through the online application system in order to be considered. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered.