Implementation Analyst I # 628

COCC; Southington (CT); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Hybrid schedules

Paid time off

Tuition reimbursement

Training programs

Career development

Wellness incentives

On-site fitness

Certification resources

Peer recognition

Job summary

COCC, a leading fintech provider in the Northeast, seeks an organized, customer-focused liaison to help financial institutions implement products and resolve service requests. This hybrid onsite role in Southington, CT combines client interaction with internal collaboration to deliver timely solutions.

You will manage multiple priorities, participate in client meetings, and ensure successful deployments while growing your technical and industry knowledge within a supportive, growth-oriented

Qualifications

• Bachelor's degree preferred, or relevant work experience/certifications.
• Strong communication and interpersonal skills.
• Customer-focused mindset with commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Positive attitude and team-oriented approach.
• Commitment to process adherence and quality standards.
• Desire to learn and grow in financial technology.

Responsibilities

• Serve as liaison between clients, vendors, COCC resources.
• Support client requests, product changes, and implementation activities.
• Manage and resolve day-to-day support cases.
• Conduct client meetings and follow-up activities.
• Gather information, troubleshoot issues, and provide solutions.
• Provide regular status updates and communicate progress to clients.
• Manage and track multiple projects simultaneously.
• Perform testing to validate product functionality prior to implementation.
• Support successful product deployments and client onboarding activities.

Skills

Strong communication

Customer-focused

Multitasking

Problem solving

Teamwork

Positive attitude

Process adherence

Willingness to learn

Education

Bachelor's degree or relevant experience

Job description

Who we are

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need

We're looking for an organized, customer-focused person who is eager to learn, enjoys problem-solving, and thrives in a collaborative environment. Must be a strong communicator with a positive attitude and the ability to manage multiple priorities while developing their technical and industry knowledge. This role serves as a key liaison between clients, vendors, and internal teams, helping financial institutions successfully implement products and resolve service requests.

What’s in it for you

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do

• Serve as a liaison between clients, vendors, and internal COCC resources
• Support client requests, product changes, and implementation activities
• Manage and resolve day-to-day support cases
• Conduct client meetings and manage follow-up activities
• Gather information, troubleshoot issues, and provide solutions for routine client concerns
• Provide regular status updates and communicate progress to clients
• Manage and track multiple projects simultaneously
• Perform testing to validate product functionality prior to implementation
• Collaborate with internal teams to ensure deadlines and project objectives are met
• Support successful product deployments and client onboarding activities

What you’ll bring

• Bachelors degree preferred but will consider appropriate work experience and or certifications
• Strong communication and interpersonal skills
• Customer-focused mindset with a commitment to service excellence
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Problem-solving skills and attention to detail
• Ability to work independently and collaboratively within a team
• Positive attitude and team-oriented approach
• Commitment to process adherence and quality standards
• Desire to learn and grow within the financial technology industry

Salary Range is $57-$77,200 per year. This role is hybrid onsite in Southington, CT

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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