Information Technology Operations Manager

Talantir; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

Talantir is seeking an IT Operations Manager to oversee and optimize the organization’s IT infrastructure in Florida. You will ensure reliable, secure, and efficient operation of systems, networks, and data backups while guiding a technical team and coordinating with vendors.

The role focuses on building stronger processes, managing budgets, and enforcing IT policies to support business goals, with an emphasis on high availability, security, and timely issue resolution.

Qualifications

• Candidates should have a bachelor's degree in a tech field and several years of IT operations experience.
• Strong knowledge of networks, servers, and IT security is required.
• Experience leading technical teams and managing IT budgets is essential.

Responsibilities

• Infrastructure Management: Oversee daily operations of computer systems, networks, and data backups to ensure high availability and security.
• Team Leadership: Hire, train, schedule, and mentor IT support staff, including system administrators and technicians.
• System Maintenance & Security: Monitor performance, install software/hardware upgrades, and maintain firewalls and antivirus systems.
• Policy & Compliance: Develop and enforce IT best practices, policies, and procedures while ensuring compliance with industry standards.
• Strategic Planning & Budgeting: Align IT infrastructure with business goals, prepare budget reports, and manage vendor contracts.
• Service Level Agreements (SLAs): Negotiate and monitor SLAs to ensure high levels of user satisfaction and timely support issue resolution.

Skills

Network infrastructure

Server management

IT security

Leadership

Project management

Communication

Education

Bachelor's degree in computer science or related field

Job description

We are seeking an IT Operations Manager to join our client's team! An IT Operations Manager oversees an organization's IT infrastructure, ensuring systems, networks, and hardware/software operate reliably, securely, and efficiently. They lead technical teams, manage vendor relationships, handle budgets, and implement policies to support business goals. Key tasks include monitoring system performance, providing technical support, and improving processes.

Key Responsibilities and Duties

• Infrastructure Management: Oversee daily operations of computer systems, networks, and data backups to ensure high availability and security.
• Team Leadership: Hire, train, schedule, and mentor IT support staff, including system administrators and technicians.
• System Maintenance & Security: Monitor performance, install software/hardware upgrades, and maintain firewalls and antivirus systems.
• Policy & Compliance: Develop and enforce IT best practices, policies, and procedures while ensuring compliance with industry standards.
• Strategic Planning & Budgeting: Align IT infrastructure with business goals, prepare budget reports, and manage vendor contracts.
• Service Level Agreements (SLAs): Negotiate and monitor SLAs to ensure high levels of user satisfaction and timely support issue resolution.

Required Skills and Qualifications

• Technical Knowledge: Strong understanding of network infrastructure, server management, and IT security.
• Leadership: Experience in managing technical teams, conflict resolution, and performance management.
• Project Management: Ability to manage IT projects from inception to implementation.
• Communication: Excellent verbal and written communication skills for reporting and stakeholder management.
• Education/Experience: Typically requires a bachelor's degree in computer science, IT, or a related field, along with several years of experience in IT operations.