IT Server Operations Manager

The Jupiter Group, Inc; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a strategic IT Server Operations Manager to lead a high-performing team responsible for maintaining enterprise server infrastructure reliability. This role is crucial for driving operational excellence and technological advancement within the organization. The ideal candidate will have extensive experience in server operations, a proven track record in a Network Operations Center, and the ability to communicate effectively with both technical and non-technical stakeholders. Join this innovative firm and play a key role in enhancing service delivery and operational efficiency across cloud and legacy systems.

Qualifications

• 5+ years managing IT support engineers with a focus on operational excellence.
• Expertise in enterprise server operations and cloud environments.

Responsibilities

• Lead a team of server operations specialists and optimize performance.
• Implement monitoring solutions and manage server procurement processes.

Skills

Team Leadership

Server Performance Monitoring

Infrastructure Optimization

Communication Skills

Incident Response Protocols

Capacity Planning

Cloud Security Best Practices

Cost Optimization Strategies

Education

Bachelor's Degree in IT or related field

Tools

Dynatrace

SolarWinds Orion

Prometheus

Grafana

Ansible

Python

PowerShell

Bash

AWS

Azure

Job description

The IT Server Operations Manager provides strategic leadership for a team responsible for maintaining enterprise server infrastructure reliability, optimizing performance, and ensuring business continuity across both legacy systems and cloud environments. This role is essential for driving operational excellence and technological advancement within the organization's infrastructure landscape.

Other responsibilities include, but are not limited to:

• Manage and lead a high-performing team of server operations specialists through effective mentorship, performance management, and professional development initiatives
• Establish and oversee comprehensive monitoring solutions across traditional infrastructure and cloud-based environments
• Ensure operational coverage by implementing comprehensive scheduling for server operations personnel within the Network Operations Center
• Manage server procurement processes and oversee installation, provisioning, and maintenance activities in both local and remote data center environments
• As part of the Network Operation Center, collaborate with network operations to define, implement, and continuously enhance monitoring frameworks for both current infrastructure and future environment deployments
• Define, implement, and maintain service level agreements (SLAs), operational metrics, and executive performance dashboards
• Spearhead continuous improvement initiatives to enhance operational efficiency and service delivery
• Facilitate knowledge transfer between legacy monitoring systems and modern infrastructure tooling
• Partner with IT leadership on infrastructure strategy development and technology roadmap planning
• Orchestrate incident response protocols and implement robust preventative measures
• Direct capacity planning efforts and resource optimization across the server infrastructure ecosystem
• Communicate effectively with technical and non-technical stakeholders, translating complex concepts into business-relevant insights

Qualifications

• Minimum 5 years of progressive experience managing IT support engineers and specialists
• Minimum 10 years of professional experience in enterprise server operations
• Proven track record working within a Network Operations Center (NOC) environment, with expertise in server performance monitoring, health assessment, and availability management
• Demonstrated leadership capabilities with a history of building and developing high-performance technical teams
• Established record of successful collaboration with security teams on infrastructure protection initiatives
• Advanced proficiency with enterprise monitoring platforms including Dynatrace, SolarWinds Orion, Prometheus, and Grafana
• Expertise in server performance management, including proactive monitoring frameworks, capacity planning, and infrastructure optimization
• Comprehensive knowledge of Windows Server and Linux Server environments
• Demonstrated experience implementing automated remediation solutions for common server issues
• Strong background in infrastructure automation and scripting (Ansible, Python, PowerShell, Bash)
• Experience implementing and managing monitoring solutions for Kubernetes clusters
• In-depth knowledge of AWS and Azure operations and monitoring toolsets
• Proven success managing hybrid infrastructure environments
• Thorough understanding of infrastructure-as-code principles and implementation methodologies
• Experience developing and implementing cost optimization strategies across cloud environments
• Knowledge of cloud security best practices and regulatory compliance frameworks

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Oil and Gas