Information Technology Operations Analyst

KellyOCG; United States; Hybrid; USD 41,328 - 45,460; Full time

Job summary

A leading operations team seeks a Product Operations Analyst in New York to manage deployment and fulfillment of partner hardware. The role involves logistics, technical configuration, and cross-functional coordination, driving process improvement. Candidates should have 1–2 years in operations, strong organizational skills, and a customer-centric approach. This is a hybrid position with a contract duration of 3 months.

Qualifications

• 1–2+ years of experience in operations, logistics, or IT operations.
• Proven process-oriented mindset with ability to build systems from scratch.
• Experience with hardware/software configuration, preferably in an Apple/macOS environment.

Responsibilities

• Manage hardware procurement, inventory, and configuration.
• Act as primary operational point for partner management.
• Develop and improve operational playbooks.

Skills

1–2+ years of experience in operations (Sales Ops, Business Ops, Logistics, IT Operations, etc.)

Proven process-oriented mindset

Technically proficient; comfort with hands-on hardware/software configuration

Strong organizational skills

Excellent collaboration and communication skills

Resourceful, proactive problem-solver

Customer-centric focus

Experience with hardware provisioning/IT asset management

Familiarity with Salesforce, JIRA, Confluence, Looker

B2B SaaS/project management experience

Job description

Information Technology Operations Analyst

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This range is provided by KellyOCG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $33.00/hr

Title: Product Operations Analyst

Contract Duration: 3 months

Compensation: $30-33/hour

Location: New York, NY (Hybrid at 200 Fifth Ave)

Reports to: Associate Manager, Product Operations

Visa Sponsorship: Not provided

Position Overview

A leading team in the Strategy & Operations division seeks a Product Operations Analyst to manage end-to-end deployment and fulfillment of partner hardware for in-store client partnerships. This role blends process development, hands-on logistics, technical configuration, and cross-functional coordination, aiming to create scalable, repeatable operational frameworks for partner success.

Key Responsibilities

• Act as primary operational point for partner management, maintaining daily communication and escalation of risks/updates.
• Manage hardware procurement, inventory, and hands-on configuration—including prepping devices for shipment, label printing, packaging, and coordinating carrier pick-ups.
• Track lifecycle and status of partner accounts/hardware from onboarding to live operation, maintaining status accuracy and visibility.
• Develop, document, and improve operational playbooks for scalable procurement, configuration, and fulfillment processes.
• Coordinate with Revenue (Sales, Customer Success, Enablement), providing timely communication, updates, and support in meetings.
• Set and manage expectations around the fulfillment process with internal teams and clients, ensuring transparent and accurate communication.
• Support generation and tracking of order forms, identifying opportunities to automate and streamline sales operations workflows.
• Deliver proactive operational communications for all internal teams supporting the partnership program.

Skills & Qualifications

• 1–2+ years of experience in operations (Sales Ops, Business Ops, Logistics, IT Operations, etc.).
• Proven process-oriented mindset; experience building and documenting efficient systems from scratch.
• Technically proficient; comfort with hands-on hardware/software configuration (Apple/macOS environment experience is a plus).
• Strong organizational skills; proven ability to manage multiple workstreams and deadlines.
• Excellent collaboration and communication skills—able to work with technical and non-technical stakeholders.
• Resourceful, proactive problem-solver with "get-it-done" attitude and willingness to navigate ambiguity.
• Customer-centric focus and empathy for user challenges.
• Experience with hardware provisioning/IT asset management and familiarity with Salesforce, JIRA, Confluence, Looker (preferred).
• B2B SaaS/project management experience is a bonus.

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