Product & IT Operations Analyst (Hardware & Fulfillment)

KellyOCG; United States; Hybrid; USD 41,328 - 45,460; Full time

Job summary

A leading operations team seeks a Product Operations Analyst in New York to manage deployment and fulfillment of partner hardware. The role involves logistics, technical configuration, and cross-functional coordination, driving process improvement. Candidates should have 1–2 years in operations, strong organizational skills, and a customer-centric approach. This is a hybrid position with a contract duration of 3 months.

Qualifications

• 1–2+ years of experience in operations, logistics, or IT operations.
• Proven process-oriented mindset with ability to build systems from scratch.
• Experience with hardware/software configuration, preferably in an Apple/macOS environment.

Responsibilities

• Manage hardware procurement, inventory, and configuration.
• Act as primary operational point for partner management.
• Develop and improve operational playbooks.

Skills

1–2+ years of experience in operations (Sales Ops, Business Ops, Logistics, IT Operations, etc.)

Proven process-oriented mindset

Technically proficient; comfort with hands-on hardware/software configuration

Strong organizational skills

Excellent collaboration and communication skills

Resourceful, proactive problem-solver

Customer-centric focus

Experience with hardware provisioning/IT asset management

Familiarity with Salesforce, JIRA, Confluence, Looker

B2B SaaS/project management experience

Job description

A leading operations team seeks a Product Operations Analyst in New York to manage deployment and fulfillment of partner hardware. The role involves logistics, technical configuration, and cross-functional coordination, driving process improvement. Candidates should have 1–2 years in operations, strong organizational skills, and a customer-centric approach. This is a hybrid position with a contract duration of 3 months.