Digital Ambassador

OCBC Bank (Hong Kong) Limited; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Learning & development opportunities

Wellbeing support

Job summary

OCBC Bank is seeking a customer service professional at our branches to drive general banking product sales, assist with account openings, and promote online banking adoption. You will greet customers, triage in-branch traffic, and guide them through onboarding and digital services.

You will educate customers on ATM and online banking features, handle enquiries, and coordinate referrals to specialists, delivering excellent service and a seamless banking journey.

Qualifications

• F.5/F.6 graduate or above RI licenses preferred.
• TR license preferred.
• At least 1-year solid experience on branch banking services preferably in banking field).
• Preferably to have relevant experience or customer service experiences.
• Good command of MS Office and computer skills.
• Good in Chinese, English and Mandarin.
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship.
• Pleasant, presentable and excellent customer experience.
• Sound knowledge on using online banking services.
• Cooperative with colleagues in building up team spirit.

Responsibilities

• Assist customers for account opening, including both deposit and investment account (subject to license registration), as well as to complete the sign-up of all onboarding necessities.
• Educate and cross-sell customers on ATM services, as well as OCBC’s online banking (including internet and mobile banking) to increase the digital adoption & usage by customers.
• Meet-and-greet customers in the bank hall and triage in-branch customer traffic.
• Handle customer’s general enquiries and non-financial transactions such as password reset, change of credential information etc.
• Provide digital support to customers and may engage to digital workshop to share and promoting our Bank’s online banking and digital services.
• Conduct I& I referrals to PFC and PRM as collaboration.

Skills

Multilingual communication

Tools

MS Office

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

This is a key customer-facing role at branches, responsible for general banking product sales including retail account opening, self-served and online banking cross-selling & penetration, in-branch traffic management & general enquiries, as well as enhancing customer satisfaction. The role involves providing exceptional service and guidance throughout the customer’s banking journey.

Responsibilities

• Assist customers for account opening, including both deposit and investment account (subject to license registration), as well as to complete the sign-up of all onboarding necessities.
• Educate and cross-sell customers on ATM services, as well as OCBC’s online banking (including internet and mobile banking) to increase the digital adoption & usage by customers.
• Meet-and-greet customers in the bank hall and triage in-branch customer traffic.
• Handle customer’s general enquiries and non-financial transactions such as password reset, change of credential information etc.
• Provide digital support to customers and may engage to digital workshop to share and promoting our Bank’s online banking and digital services.
• Conduct I& I referrals to PFC and PRM as collaboration.

Requirements

• F.5/F.6 graduate or above RI licenses preferred.
• TR license preferred.
• At least 1-year solid experience on branch banking services preferably in banking field).
• Preferably to have relevant experience or customer service experiences.
• Good command of MS Office and computer skills.
• Good in Chinese, English and Mandarin.
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship.
• Pleasant, presentable and excellent customer experience.
• Sound knowledge on using online banking services.
• Cooperative with colleagues in building up team spirit.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.