Information Technology Manager/Technical Services

Davidson Hospitality Group; Islamorada (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Coverage

401K Match

Tuition Reimbursement

Hotel Discounts

Job summary

Davidson Hospitality Group seeks a Technical Services Manager to oversee IT and technical services across three resort properties in Islamorada, Florida. The role requires hands-on leadership, problem-solving, and collaboration with Operations, Sales, Catering, and F&B teams to ensure reliable systems and seamless events.

The position emphasizes responsive technical support, IT policy development, and alignment with resort leaders to enhance guest experiences and operational efficiency.

Qualifications

• College degree or technical equivalent preferred.
• Minimum of 3 years experience providing audio/technical support.
• Proficiency with Microsoft Office, Delphi, AE Enterprise, Windows and Mac.
• Excellent organizational, interpersonal, and communication skills.
• Previous supervisory/management experience and skills.
• Experience managing and scheduling projects.

Responsibilities

• Oversee IT and technical services across three resort properties.
• Troubleshoot and resolve technology-related issues for resort leadership and departments.
• Establish and maintain IT policies and procedures; support ongoing technology needs across properties.

Skills

Technical support

Communication skills

Project management

Organizational skills

Education

College degree or technical equivalent

Tools

Delphi

AE Enterprise

Outlook

Windows

Mac

Excel

Job description

Property Description Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it's a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

Overview

We are seeking an experienced and service-focused Technical Services Manager to oversee and support IT and technical services across ourthree-resort collection in beautiful Islamorada, Florida: Amara Cay, La Siesta and Three Waters Resort. This role is responsible for ensuring reliable day-to-day technology operations while providing responsive technical support to resort leaders, team members, and operational departments.The Technical Services Manager will oversee technical service activities, troubleshoot and resolve technology-related issues, help establish and maintain IT policies and procedures, and support the ongoing technology needs of all three properties. Working closely with resort leadership and departments including Operations, Sales, Catering, and Food & Beverage, this position will play an important role in ensuring our technology infrastructure supports seamless resort operations, meetings and events, and exceptional guest experiences.We invite technology professionals who are hands-on, solutions-oriented, highly responsive, and comfortable supporting a dynamic multi-property hospitality environment to apply and become an integral part of our resort leadership team.

Qualifications

• College degree or technical equivalent preferred
• Minimum of 3 years experience providing audio/technical support
• Computer skills in Microsoft office, Excel, Word, PowerPoint, Delphi, Outlook, AE Enterprise, Windows and Mac
• Excellent organizational, interpersonal, communication skills
• Previous supervisory/management experience and skills.
• Experience managing and scheduling projects

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.