GSA - Three Waters

Davidson Hospitality Group; Islamorada (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort in Islamorada, seeks a Guest Services Ambassador to warmly welcome guests and assist throughout their stay. You will coordinate concierge services, offer dining and local attraction recommendations, arrange transportation, and ensure a seamless, memorable visit with a proactive, guest-first mindset.

Join a collaborative hospitality team and contribute to outstanding service across multiple outlets in a vibrant Florida Keys

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences.
• Prefer 1+ year customer service experience in hotels.
• Familiarity with local area and attractions.
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning.
• Ability to communicate effectively with the public and other Team Members.
• Strong computer skills.
• Present confident and professional appearance.

Responsibilities

• Coordinates concierge type services for the guests and sets positive tone for arrival experience.
• Provide exceptional customer service and create a warm and welcoming atmosphere for guests.
• Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options.
• Coordinate and handle guest transportation and luggage services.
• Anticipate guest needs and personalize their stay to exceed their expectations.
• Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction.
• Assist with concierge services such as booking reservations, arranging tours, and organizing special requests.
• Collaborate with other departments to ensure a seamless guest experience.
• Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests.

Skills

Enthusiastic personality

Customer service

Local knowledge

Anticipate guest needs

Effective communication

Computer skills

Professional appearance

Job description

Property Description

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it's a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

Overview

Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Summary

• Coordinates concierge type services for the guests and sets positive tone for arrival experience
• Provide exceptional customer service and create a warm and welcoming atmosphere for guests
• Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
• Coordinate and handle guest transportation and luggage services
• Anticipate guest needs and personalize their stay to exceed their expectations
• Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
• Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
• Collaborate with other departments to ensure a seamless guest experience
• Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests.

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
• Prefer 1+ year customer service experience in hotels
• Familiarity with local area and attractions
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
• Ability to communicate effectively with the public and other Team Members
• Strong computer skills
• Present confident and professional appearance

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.