INFORMATION TECHNOLOGY MANAGER I

State of California; United States; Hybrid; USD 105,000 - 140,000; Full time

Job summary

State of California's Department of State Hospitals is seeking an IT Manager I to lead the Service Operations Reliability team, ensuring stable, reliable, secure, and responsive core IT services across the enterprise in a hybrid telework setup.

Reporting to the Technology Services Division, the role involves coordinating with multiple facilities, maintaining performance, and guiding SOQ requirements; salary ranges from $9,387 to $12,579 per month.

Qualifications

• Minimum qualifications are for INFORMATION TECHNOLOGY MANAGER I.

Responsibilities

• Manage the Service Operations Response Team to ensure stable, reliable, secure, and responsive delivery of core IT services across the enterprise.

Job description

Job Posting:Service Operations Reliability Manager - Hybrid Telework

Department of State Hospitals

JC-534620 -

JC-534620 - Service Operations Reliability Manager - Hybrid Telework
INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/16/2026

Under the general direction of the Technology Services Division (TSD) Hospital Operations Chief, Information Technology Manager II (IT Manager II), within the Department of State Hospitals (DSH), the Information Technology Manager I (IT Manager I) is responsible for management of the Service Operations Response Team ensuring stable, reliable, secure, and responsive delivery of the core IT services across the enterprise.

You will find additional information about the job in the Duty Statement.

Working Conditions

The State’s Commute Programs provide bicycle, mass transit and vanpool incentives to eligible state employees. The State’s mass transit incentive pays 100% of the transit pass up to the IRS maximum of $340 per month in 2026.

This position reports to any of the following six facilities below and may be eligible and considered for a telework opportunity in accordance with departmental policies, operational needs, and management approval. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. The incumbent may also be required to travel throughout California as needed, with prior notice.

DSH’s six (6) locations includes:

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Service Operations Reliability Manager - Hybrid Telework

Classification:

INFORMATION TECHNOLOGY MANAGER I $9,387.00 - $12,579.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings

The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.),classification title, position number, and job control number in the Examination/Job Title section.

Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages:

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Benefit information can be found on the CalHR website and the CalPERS website.

Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.

Statement Of Qualifications

A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ consists of questions that must specifically be addressed and submitted with an application. Resumes and cover letters DO NOT take the place of the SOQ. Applicants that do not submit the required SOQ will be disqualified.

Requirements for Statement of Qualifications:

• Paper Size to be 8 ½" x 11"
• Left, Right, Top, and Bottom Margins to be 1"
• Font type to be Arial, Font size to be 12
• Single-spaced, typed
• Do not exceed two pages in length

Please respond to the following SQQ questions:

• Describe how you have introduced new tools, processes, or automation to improve operational efficiency or service reliability. Include how you evaluate solutions, mitigate risk, gain stakeholder buy in, and measure value delivered.
• Discuss your leadership in advancing ITIL aligned incident, problem, and change management processes. Describe how you strengthened root cause analysis, reduced service interruptions, improved change success rates, and built a culture of operational discipline.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dsh.ca.gov

Human Resources Contact:
Whitney Brown
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
Office of Human Rights
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.