INFORMATION TECHNOLOGY MANAGER I

California Department of Insurance; Long Beach (CA); Hybrid; USD 105,000 - 140,000; Full time

Job summary

The California Department of Insurance (CDI) seeks an IT Manager I to lead enterprise IT operations, optimize the service desk, and manage critical infrastructure. This role involves supervising staff across multiple offices and ensuring reliable network services for CDI’s operations.

Under the Statewide Network Support Bureau Chief, you will drive ITIL-based processes, procurement, and resource planning while coordinating with the IT division and regional offices.

Qualifications

• Experience applying ITIL in enterprise environments is required.
• Proven ability to lead technical teams and coordinate service desks.
• Strong understanding of network and server infrastructure and IT procurement.

Responsibilities

• Oversee the Los Angeles, Sacramento, and Oakland help desks and server administration.
• Provide high-level technical oversight and supervise staff supporting CDI's network environment.

Skills

ITIL framework

Enterprise service desk

Technical infrastructure

Supervisory leadership

IT procurement

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-528062

Position #(s): 413-304-1405-001

Working Title: IT Manager

Classification: INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Los Angeles County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.

Nearing 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

ADMINISTRATION AND LICENSING SERVICES BRANCH

INFORMATION TECHNOLOGY DIVISION

STATEWIDE NETWORK SUPPORT BUREAU

Department Website: http://www.insurance.ca.gov

Job Description And Duties

Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic IT Manger with deep operational knowledge and practical experience applying ITIL framework to run an enterprise-level service desk as well as experience with technical infrastrucutre, supervisory leadership, and IT procurment and resource management.

If this is you, then CDI may be the employer for you!

Under general direction of the Statewide Network Support Bureau Chief, Information Technology (IT) Manager II, the IT Manager I supervises the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain. The incumbent leads a group of technical personnel performing microcomputer and networking support for the California Department of Insurance (CDI) Los Angeles Regional office and the CDI Fraud offices in Santa Ana, Orange, Rancho Cucamonga and City of Commerce. The incumbent performs duties in support of the most complex IT systems and provides high level technical oversight and supervision of technical staff supporting the network environment used by the CDI.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website ( www.calhr.ca.gov ).

New to state service? Learn how to apply here.

PLEASE, TAKE TWO MINUTES TO CHECK US OUT.

You will find additional information about the job in the Duty Statement.

Special Requirements

• Exam list eligibility - refer to exam link below.
• Transfer eligibility, if applicable, for current/former civil service employees
• Statement of Qualifications
• Degree and/or School Transcripts
• Resume

Application Deadline

Final Filing Date: 8/28/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.