Information Technology Manager I

State of California; California (MO); On-site; USD 120,000 - 150,000; Full time

Job summary

The State of California seeks an Information Technology Manager I to lead the Technical Assistance Center Regional Support Section, directing a staff of specialists to design, implement, and support a statewide office automation network for DOJ staff. The role emphasizes strategic planning, policy development, and cross-location coordination.

Desirable qualifications include proven statewide leadership, coaching, and the ability to drive consistent IT service delivery while maintaining excellent

Qualifications

• Experience leading statewide, geographically dispersed teams.
• Proven coaching and development of staff across roles.
• Experience with IT service delivery operations across locations.
• Strong customer service orientation and stakeholder relationship building.
• Ability to establish policies, workflows, and process improvements.
• Proven ability to build high-performing teams and manage priorities.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Plan, organize, direct, and control TAC RSS activities statewide.
• Lead staff or via subordinate managers to design, develop, implement and support complex office automation networks.
• Define strategies for PC computing support and adoption of new technologies.
• Oversee software patches/upgrades deployment for DOJ systems.
• Coordinate with multiple locations to ensure consistent IT support services.

Skills

Staff leadership

IT service delivery

Stakeholder management

Policy development

Coaching & mentoring

Customer service

Communication

Time management

Education

Bachelor's degree in IT or related field

Job description

Under general direction of the Information Technology Manager II (ITM II), the Information Technology Manager I (ITM I), independently plans, organizes, directs, and controls the activities of the Technical Assistance Center (TAC) Regional Support Section (RSS) within the Enterprise Operations Support Branch (EOSB). The manager will manage directly, or through subordinate managers and supervisors, a staff of technical specialists and provide overall management of staff to design, develop, implement and support a complex office automation network in support of the Department of Justice (DOJ) staff statewide.

The TAC (Regional) has staff located in multiple locations in San Francisco, Oakland, Fresno, Los Angeles, and San Diego.

This branch’s primary responsibility is the day-to-day support of DOJ staff via TAC. RSS is also responsible for the development, coordination, deployment, and support of the standard software for all of DOJ’s personal computers (PCs), wireless systems, and mobile devices, in various locations statewide. This branch is also responsible for the coordination, testing, and deployment of the software patches/upgrades for DOJ’s systems, and for the applications and their upgrades, used by DOJ staff.

The branch manager defines strategies on the support of DOJ staff’s PC computing, and the analysis, review, and implementation of new technologies in support of DOJ staff.

You will find additional information about the job in the Duty Statement.

Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience managing, developing, and leading statewide, geographically dispersed teams.
• Demonstrated success coaching, mentoring, and developing employees and supervisors across diverse experience levels and technical roles.
• Experience leading IT service delivery operations across multiple locations while ensuring consistent, high-quality IT support services.
• Strong customer service orientation with the ability to build and sustain strategic relationships with stakeholders, program partners, and leadership.
• Experience establishing policies, procedures, standards, and workflows, and leading business process improvement initiatives.
• Demonstrated ability to foster positive workplace relationships, build high-performing teams, and promote employee engagement and job satisfaction.
• Excellent written and verbal communication, interpersonal, organizational, and time management skills, with the ability to collaborate effectively at all levels, exercise sound judgment, manage competing priorities, and meet deadlines.