Information Technology Manager

New Hampshire Community Loan Fund Inc.; Concord, Northern (NH, KY); Hybrid; USD 79,000 - 93,000; Full time

Job summary

New Hampshire Community Loan Fund seeks an Information Technology Manager to shape technology strategy, oversee IT infrastructure, and lead digital transformation to support organizational goals.

The role collaborates with executives, manages MSPs (SBS Cybersecurity, Mainstay Technologies), ensures security and compliance, and guides a remote team in a hybrid Concord, NH environment. Requires a strong background in M365/Azure and IT leadership.

Qualifications

• Bachelor’s degree in computer science or similar required.
• 10+ years of experience managing an IT department with remote staff and dynamic priorities.
• Excellence in M365 to include Azure, Entra, SharePoint, Teams and Intune, Zoom, IT systems, infrastructure, and architecture.
• Knowledge of software development methodologies and programming languages.
• Familiarity with cloud computing, cybersecurity, and data analytics.
• Strong working knowledge of AI current landscape and how to leverage platforms to optimize daily work.
• Familiarity with blockchain and IoT technologies.
• Skilled in project management and vendor management.

Responsibilities

• Develop technology strategy aligned with organizational objectives.
• Oversee IT infrastructure, security posture, and cybersecurity measures.
• Lead digital transformation initiatives and evaluate emerging tech.
• Manage MSPs and vendor relationships to support operations.
• Collaborate with executives to understand needs and priorities.
• Mentor staff, foster development, and maintain a positive work environment.
• Ensure compliance with regulations and data protection policies.

Skills

IT leadership

Vendor management

Cloud computing

Microsoft 365 / Azure

Cybersecurity

Data analytics

Project management

Communication skills

Education

Bachelor’s degree in computer science

Tools

Azure

Entra

SharePoint

Teams

Intune

Zoom

Job description

The Information Technology Manager (IT Manager) is responsible for overseeing the New Hampshire Community Loan Fund’s technology strategy, managing IT infrastructure, leading digital transformation initiatives, and ensuring effective use of the technology to achieve business objectives.

Reports To: VP of Organizational Systems & Strategy

FLSA Status: Exempt

Major Responsibilities/Accountabilities

Internal IT/IS Leader

• Responsible for cross organization collaboration to develop and execute technology strategies aligned with the organization’s overall objectives. This involves identifying opportunities for leveraging technology to drive innovation and improve efficiency.
• They collaborate with internal stakeholders, including executives, department heads, and programs, to understand their technological needs and priorities. They communicate technology initiatives, solicit feedback, and ensure alignment with organizational goals and objectives.
• As a sector expert, the IT Manager provides leadership, guidance, and mentorship to the broader organization. They inspire and motivate team members, foster professional development and training, and cultivate a positive work environment.

Manager and Optimizer of all Managed Service Providers

• Including but not limited to SBS Cybersecurity and Mainstay Technologies.
• These vendors are responsible for supporting and managing the organization's IT security posture and response, implementation and partnership in the development of our long term IT Strategic plan, daily tech support needs, and Infrastructure management; Including hardware, software, networks and cloud services.
• This involves ensuring the reliability, security, and scalability of all IT systems to support business operations effectively and efficiently.

Digital Transformation and Growth

• Plays a key role in leading digital transformation initiatives within the organization. This may include modernizing legacy systems, adopting emerging technologies, and implementing digital solutions to enhance customer experiences and streamline internal/external processes.
• Stays abreast of technological trends and advancements, evaluating emerging technologies such as artificial intelligence, machine learning, blockchain, and the Internet of Things (IoT) for potential adoption. They assess how these technologies can drive innovation and create value for the organization.

They are responsible for safeguarding the organization’s data assets and ensuring compliance with relevant regulations and standards, such as GLBR, GDPR, HIPAA, or PCI-DSS. This involves implementing security measures, conducting risk assessments, and developing data protection policies and procedures.

Education and Experience

• Bachelor’s degree in computer science or similar required.
• At least ten years of experience managing an IT department with remote staff and dynamic priorities.
• Excellence in M365 to include Azure, Entra, SharePoint, Teams and Intune, Zoom, IT systems, infrastructure, and architecture.
• Knowledge of software development methodologies and programming languages.
• Familiarity with cloud computing, cybersecurity, and data analytics.
• Strong working knowledge of the artificial intelligence current landscape, ability to leverage approved platforms to optimize daily work for both IT and the broader org.
• Familiarity of emerging technologies such as blockchain, and the Internet of Things (IoT).
• Skilled in project management with a track record of success.
• Effective resource and vendor manager.

Qualifications and Characteristics

• Excellent verbal and written communication skills.
• Proficient in latest technology for IT systems and management.
• Expert working knowledge in Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Through understanding of IT and practical applications to support the company’s goals.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least twenty-five pounds.
• Location: Concord, NH - Hybrid
• Salary Range: $79,000 to $93,000

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Small Towns & Municipalities
• Energy Efficiency Solutions

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.

Equal Opportunity Employer.