Loan Support Specialist

New Hampshire Community Loan Fund Inc.; Concord, Northern (NH, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office in Concord, NH

Job summary

New Hampshire Community Loan Fund Inc. in Concord, NH, is seeking a detail-oriented professional to support loan servicing operations with hybrid work options.

You will assist with processing loan servicing transactions, monitor insurance requirements, review closed loans, and support covenant and collateral management to ensure data integrity. Strong communication and organizational skills, plus a bachelor’s degree or equivalent and 2+ years in banking/loan servicing, are required.

Qualifications

• Bachelor’s degree or equivalent related experience and minimum 2 year’s experience in commercial banking or loan servicing.
• Exceptional verbal and written communication skills including presentation skills.
• Excellent organizational skills and work habits that support involvement in multiple areas and tasks at one time.
• Ability to utilize computer systems, personal computers and Windows driven programs.

Responsibilities

• Assist with processing of loan servicing transactions including posting payments and updating servicing systems.
• Investigate and resolve issues related to loan servicing, insurance, billing, and payments.
• Monitor required insurance and update servicing information as directed.
• Review newly closed and modified loans for data integrity in systems.
• Support collateral management and data accuracy across platforms.
• Prepare and record partial releases of real property.
• Support covenant monitoring and management.
• Assist borrowers with servicing issues and escalate as needed.
• Participate with Senior Credit Administrator and others on calls as appropriate.
• Help with loan closings to ensure accuracy and timeliness.
• Provide high level support to program lenders and external servicing partners.

Skills

Verbal communication

Written communication

Presentation skills

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

Loan servicing systems

Windows OS

Job description

Reports To:

Senior Credit Administrator

FLSA Status:

Non-Exempt

Major Responsibilities/Accountabilities:

Design and Creative Production

• Assist with processing of loan servicing transactions including, but not limited to, maintaining borrower ACH list, posting loan payments, processing payoffs, developing payoff letters, updating information in the loan servicing systems, as directed.
• Investigate and resolve issues related to loan servicing, insurance requirements, billing, and payments, escalating more complex issues for assistance in resolution, as needed.
• Assist with monitoring required insurance and update information in the servicing system, as directed.
• Review newly closed loans and modified loans to ensure system set up and data integrity.
• Support collateral management ensuring data integrity across systems.
• Prepare and record partial releases of real property.
• Support covenant monitoring and management.
• Assist borrowers in resolving servicing issues, escalating complex issues to Sr. Credit Administrator or Senior Management.
• Participates with Senior Credit Administrator, relationship managers, and other credit representatives on both internal and external customer calls as appropriate.
• Helps support the Senior Credit Administrator with loan closings to ensure they are processed accurately and timely.
• Provides exceptional assistance and support to all program lenders in answering questions relating to current loans in the portfolio.
• Provide a high level of support to borrowers, internal colleagues, and external servicing partners in a professional, highly responsive, and accurate manner.
• Assist with facilitating monthly meetings to ensure all required reports have been provided.

Perform other duties as may be deemed necessary.

Education and Experience

• Bachelor’s degree or equivalent related experience and minimum 2 year’s experience in commercial banking or loan servicing.
• Exceptional verbal and written communication skills including presentation skills.
• Excellent organizational skills and work habits that support involvement in multiple areas and tasks at one time.
• Ability to utilize computer systems, personal computers and Windows driven programs.

Qualifications

• Assists Senior Credit Administrator in preparation of loan documents, reports, and other functions as needed.
• Maintains a current understanding of and complies with Reg B – Fair Lending, Community Reinvestment Act, HMDA, Bank Secrecy Act, Suspicious Activity Reporting, CIP, Gramm-Leach Bliley Act – information privacy, and OFAC regulations.
• Solid organizational skills, attention to detail, ability to timely manage multiple priorities in a fast-paced environment in order to meet deadlines.
• Self-motivated individual contributor as well as flexible team player.
• Ability to maintain confidentiality.
• This is a hybrid work position with some days in the Concord and Littleton office, as required, and some with the ability to work remotely.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to left at least five pounds
• Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person)

Salary range:

$48,000 to $55,000

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Energy Efficiency Solutions

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.