Information Technology Level II

TeamLogic IT, Creve Couer, MO; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Competitive Compensation

People First Culture

Flexible Scheduling

Job summary

TeamLogic IT, located in Creve Couer, MO, is seeking an experienced IT Technician II to provide support and ensure system operations. This role involves responding to support requests, maintaining hardware and software, and administering server operations. The ideal candidate will have a background in Computer Science and technical skills across various IT platforms.

As part of a collaborative team, you will work in a dynamic environment, offering solutions to a range of IT challenges. Benefits include career advancement opportunities and a people-first culture.

Qualifications

• 3+ years of equivalent work experience in IT support.
• Experience with Windows 7, 10, Server 2008/2012/2016, and Mac OS.
• Knowledge of networking devices and appliances.

Responsibilities

• Provide support for incoming requests via phone, web, and email.
• Provisioning and system setup for new hires.
• Perform hands-on fixes at the desktop level.
• Administer servers and systems using Active Directory.
• Maintain antivirus software and updates.

Skills

Office 365 administration experience

Desktop and server operating systems knowledge

Active Directory knowledge

Valid Driver License

Interpersonal skills

CompTIA A+ and/or CompTIA Network+ preferred

Education

College diploma or university degree in Computer Science

Tools

Kaseya RMM

Autotask PSA

Job description

Benefits/Perks

• Career Advancement Opportunities (we provide training and reimbursement for a one-time certification fee)
• Competitive Compensation (10 paid holidays, medical benefit, and so forth)
• People First Culture offering opportunities for progression, professional development by valuing work‑life balance
• Flexible Scheduling

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support‑related tickets, and ensure the satisfaction of the end‑user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understating of networking devices and appliances.
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred