Information Technology (IT) Specialist (Network Services/Customer Support)

Air Force Civilian Service; Bellevue (NE); On-site; USD 69,000 - 98,000; Full time

Job summary

The Air Force Civilian Service (AFCS) is seeking a Full-Time Information Technology (IT) Specialist (Network Services/Customer Support) at the 55th Communications Squadron, Offutt AFB, Bellevue, Nebraska. This is a developmental position from GS-09 to GS-11 with a salary range of $68,545 – $97,867 per year based on experience.

The role involves base-level administration, operation, and maintenance of the installation's computer network and providing training and support to management and

Qualifications

• U.S. Citizenship is required.
• This is a designated Drug Testing Position.
• Must obtain and maintain a Top Secret security clearance with access to SCI.
• Must possess a valid driver’s license.
• Active Guard and Reserve personnel are not qualified.

Responsibilities

• Base-level administration, operation, and maintenance of the installation's computer network.
• Provide technical assistance, training, and support to management and customers.
• Resolve network issues and document solutions.
• Support customer service and network troubleshooting.

Skills

Network Troubleshooting

Customer Support

Systems Planning

Data Analysis

Problem Solving

Job description

Join a Team Built on Innovation and Purpose—Air Force Civilian Service Cyberspace and Information Technology needs “Ready Talent” to Advance Innovation and Strengthen Mission Success to shape the future!

The Air Force Civilian Service (AFCS) is looking for a Full-Time Information Technology (IT) Specialist (Network Services/Customer Support) (GS-2210-09/11) to work at the 55th Communications Squadron, Offutt Air Force Base (AFB), Bellevue, Nebraska.

This is a Developmental Position – GS-09 to Target GS-11.

This position may be filled at the GS-09 or 11 level. Attainment of knowledge, skills, and abilities is required before promotion to the next higher grade and is dependent on demonstrated ability to perform the duties of the next higher grade level, meeting all regulatory requirements, and recommendation for promotion by the supervisor. Promotion is neither implied nor guaranteed.

Salary: $68,545 – $97,867 per year based on experience.

Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.

Qualifications/Requirements

In this position you will serve as an Information Technology (IT) specialist responsible for base level administration, operation, and maintenance of the installation's computer network and for providing technical assistance, training, and support to management and customers.

• U.S. Citizenship (Required)


• This is a designated Drug Testing Position


• Must be able to obtain and maintain a “Top Secret” security clearance with access to Sensitive Compartmented Information (SCI).


• Must possess a valid driver’s license.


• This is a Mission Essential & Key Position. Active Guard and Reserve personnel are not qualified.

Required Core Competencies

• Network Troubleshooting: Knowledge of basic Local Area Network / Wide Area Network (LAN/WAN) and system principles to install, configure, and troubleshoot components.


• Customer Support: Knowledge of customer support methods to resolve issues, document solutions, and train customers.


• Systems Planning: Knowledge of concepts and techniques used to plan, operate, maintain, and upgrade a LAN/WAN.


• Data Analysis: Knowledge of procedures and techniques needed to gather data, synthesize information, and identify trends.


• Problem Solving: Ability to analyze routine network problems and recommend effective solutions.

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents) will be used to determine your eligibility, and qualifications.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

U.S. citizenship required. Must be of legal work age.

AFCS is an Equal Opportunity Employer