Information Technology (IT) Manager at Bank of America Stadium

Compass Group; Charlotte (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Manager to oversee technology resources and systems at their location. In this pivotal role, you will ensure the effective use of IT applications, support management teams, and maintain system performance. Your expertise will guide proactive maintenance and support during major events, making a significant impact on operational success. Join a dynamic team that values diversity and inclusion, and offers competitive wages along with unique perks like early wage access through the EVEN app. If you're ready to lead in a fast-paced environment, this opportunity is perfect for you.

Benefits

Instapay (early access to wages)

High interest savings through EVEN app

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Qualifications

• 5+ years experience supporting POS systems in the restaurant/hospitality business preferred.
• Strong leadership and communication skills are essential for this role.

Responsibilities

• Oversee IT applications and systems performance at the location.
• Train management teams on system use and maintenance.

Skills

Leadership Skills

Network Management

Database Management

Scripting

Communication Skills

Problem Analysis

Multi-tasking

Education

BS/MS in Computer Science

Equivalent combination of education and experience

Tools

Cloud-based POS (Appetize, Bypass, VenueNext)

PCI Compliance

Job description

Levy Sector

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Job Summary

As the IT Manager, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.

Detailed Responsibilities

1. Overseeing the performance of all IT based applications and systems at the location
2. Training and supporting management teams in the proper use and maintenance of systems and applications
3. Conducting proactive maintenance of systems and IT infrastructure at the location
4. Acting as the primary point of contact for issues/user queries
5. Serve as primary contact for systems support and IT related inquiries within their region
6. Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested
7. Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
8. Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
9. Provide systems support
10. Coordinate on-site support for location events as requested
11. Act as the escalation point for the support of all IT related systems
12. Manage location system issue logs
13. Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
14. Communicate progress to relevant location, regional, and Home Office personnel as needed
15. Maintain inventory counts of all field-based systems by location and service offering within their respective region
16. Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected
17. Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
18. Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
19. Assist in the planning, coordination and execution of system installations and upgrades
20. Understand and execute technical priorities, standards and procedures for existing and future systems as directed
21. Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
22. Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
23. Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
24. Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
25. Other tasks as assigned

Skills and Experience

1. BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
2. Minimum of 5 years experience supporting POS systems in the restaurant/hospitality business is preferred
3. Core skills such as network, database, and scripting
4. Demonstrated strong leadership skills
5. Excellent written and verbal communication skills
6. Able to work independently without close supervision
7. Able to analyze issues and problems and know and follow escalation plan
8. Well organized, able to handle multiple tasks at the same time
9. Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
10. Experience with PCI compliance is preferred

Apply to Levy today!

Levy is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) for paid time off benefits information.