Information Technology Infrastructure Engineer

Leeds Professional Resources; Miami (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

Leeds Professional Resources is seeking an Infrastructure Engineer to build, implement, and maintain the endpoint infrastructure. The role focuses on managing Azure AD joined Windows 11 devices via Intune/Autopilot, with remote support tools like TeamViewer and Ninja One to resolve issues.

The ideal candidate will design patch management workflows, utilize Fortinet FortiClient data, and explore automation using Python, PowerShell, and Okta Workflows to enhance user experiences.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.

Responsibilities

• Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, including vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM.
• Prototype zero-touch automation using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows.

Skills

Azure AD

Intune management

PowerShell

Python

Okta Workflows

Office 365

Education

Bachelor's degree in information technology or Computer Science

Tools

Ninja One

TeamViewer

Ninja RMM

Fortinet FortiClient

Exchange Online

Job description

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences.

Key Responsibilities

• Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM.
• The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows.
• This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.