Information Technology II

Pinoleville Pomo Nation; Ukiah (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

SIMPLE IRA Plan with 4% match

Paid time off and holidays

Wellness benefits

Professional growth opportunities

Job summary

Pinoleville Pomo Nation is seeking a dependable Information Technology II to provide hands-on on-site technical support for employees across all departments. The role goes beyond a traditional help desk, including troubleshooting Microsoft 365 issues, coordinating with our MSP, supporting technology projects, and ensuring staff have the tools they need.

The Information Technology II serves as a bridge between employees, leadership, and technology partners, and offers autonomy to improve the

Qualifications

• 3+ years of experience in IT support, help desk, or related role.
• Strong knowledge of workstation OS and Microsoft 365 user support.
• Experience supporting Outlook, Teams, OneDrive, SharePoint, and basic account troubleshooting.
• Understanding of networking concepts: connectivity, Wi-Fi, VPNs, printers, shared resources.

Responsibilities

• Respond to walk-up, scheduled, and ticketed technical support requests.
• Provide Tier 2 support for employee technology issues.
• Communicate clearly with employees about problems, solutions, timelines, and next steps.
• Submit and track support tickets with MSP; ensure timely resolution.
• Follow up on service requests and verify issues are resolved before closure.
• Assist with employee onboarding and offboarding technology needs.
• Maintain records of equipment and user devices.
• Support project work: device prep, user setup, testing, validation.
• Follow change-management, access, and security procedures.

Skills

IT support

Microsoft 365

Network concepts

Vendor coordination

Communication

Troubleshooting

On-site support

Tools

MSP coordination

IT ticketing systems

Job description

Description

Hours: Full-Time, 40hrs/week.

Location: On-Site

Pay: $25-$30/hr. DOE

Grant Funded

POSITION SUMMARY

Pinoleville Pomo Nation is seeking a dependable, service-oriented Information Technology II professional to join our team and serve as a key on-site technology resource for employees across all tribal departments.

This is more than a traditional help desk position. As the Information Technology II, you will provide hands-on technical support, troubleshoot workstation and Microsoft 365 issues, coordinate with our Managed Service Provider (MSP), support technology projects, and help ensure employees have the tools and technology they need to do their jobs effectively.

The Information Technology IIposition will serve as the bridge between our employees, internal leadership, and external technology partners—turning technical problems into practical solutions while keeping users informed throughout the process. The Information Technology IIposition provides an opportunity to exercise independent judgment, build strong working relationships, and contribute to the continued improvement of the Nation's technology operations.

BENEFITS

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Paid time off and holidays.
• Comprehensive health, dental, and vision insurance.
• Wellness Benefits.
• SIMPLE IRA Plan with a 4% match.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to walk-up, scheduled, and ticketed technical support requests.
• Provide Tier 2 support for employee technology issues.
• Communicate clearly with employees about problems, solutions, timelines, and next steps.
• Submit, document, and submit support tickets to the Managed Service Provider.
• Follow up on service requests and verify that issues have been successfully resolved before tickets are closed.
• Assist with employee onboarding and offboarding technology needs.
• Maintain accurate records of assigned equipment and user devices.
• Perform project assignments such as device preparation, user setup, testing, and validation.
• Follow established change-management, access, and security procedures.

REQUIRED SKILLS AND QUALIFICATIONS

• At least 3 years of experience in IT support, help desk, desktop support, or a related role.
• Strong knowledge of workstation operating systems and Microsoft 365 user support.
• Experience supporting Outlook, Teams, OneDrive, SharePoint access, and basic account troubleshooting.
• A working understanding of networking concepts, including connectivity, Wi‑Fi, VPNs, printers, and shared resources.
• Experience working with a Managed Service Provider or external IT vendor is highly desirable.
• Strong organizational skills and attention to detail.
• Excellent communication skills and the ability to explain technical information to non-technical users in clear, understandable language.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Valid driver's license, auto insurance, and reliable transportation required.
• Position may require travel of up to 10%.
• Must be able to move equipment or boxes weighing up to 60 pounds.
• Position requires extended periods of computer use and may require remaining stationary for extended periods.
• The position operates with minimal to moderate oversight during routine daily activities.

Pinoleville Pomo Nation is an equal opportunity employer and is committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other basis prohibited by law.

In accordance with Title VII of the Civil Rights Act of 1984, preference in filling vacancies will be given to qualified American Indian candidates.