Information Technology Help Desk Technician

Beacon Specialized Living; Kansas City (MO); On-site; USD 49,000 - 60,000; Full time

Job summary

Beacon Specialized Living is seeking an Information Technology Help Desk Technician to provide support at its various sites. You will prepare and install computer systems, perform troubleshooting, and assist in network management. Candidates should have an associate's degree in IT or related fields and possess strong troubleshooting skills. The role requires working on-site Monday through Friday and involves some travel to different facilities.

Benefits

401(k) matching

Health insurance

Vision insurance

Medical insurance

Qualifications

• Associate's degree preferred, with minimum 2 years in IT.
• Experience in Networking (Cisco/Ubiquiti), A+ or Network certifications preferred.
• Proficient in systems and network administration.

Responsibilities

• Prepare and install computer systems; perform help-desk functions.
• Diagnose and troubleshoot communication issues; manage networks.
• Complete preventive maintenance and assist with software upgrades.

Skills

Troubleshooting

Networking

Communication

Project Management

Education

Associate's degree in information technology

Bachelor's degree (Preferred)

Tools

Cisco

Ubiquiti

Job description

Information Technology Help Desk Technician

Information Technology Help Desk Technician

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Beacon Specialized Living provided pay range

This range is provided by Beacon Specialized Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$49,000.00/yr - $60,000.00/yr

Direct message the job poster from Beacon Specialized Living

Talent Acquisition Specialist at Beacon Specialized Living - Using High Volume Recruiting Tactics to Accelerate Growth

This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As the Information Technology Technician, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Primary Responsibilities/Essential Functions:

MUST BE ABLE TO BE ON SITE MONDAY - FRIDAY

· Prepares and installs new and upgraded computer systems.

· Performs help-desk functions for all users at all BSLS sites, remotely or on location.

· Assists with communications wiring and termination.

· Performs diagnostic troubleshooting of computers and communications related issues.

· Completes preventive maintenance of computer related peripheral equipment (printers, copies, etc.).

· Assists with periodic software upgrades and required system changes.

· Performs basic end user training as needed regarding proper use and function of all HW & SW systems.

· Install, setup, and manage Network Equipment

· Perform after hours on-call services

· Performs additional duties as assigned or requested.

· Adheres to BSLS Core Values, Mission Statement, and Corporate Philosophies.

Education & Qualifications:

· Associate’s degree in information technology or related field preferred.

· A minimum of 2 years’ experience in a computer related field.

· A minimum of 1 year experience in Networking (Cisco and Ubiquiti)

· A+ or Network related Certifications Preferred

· Proficient in Systems and Network Administration

· Ability to communicate with technical and non-technical users.

· Project management capabilities, ability to manage multiple projects simultaneously.

· Ability to complete required training in connection with The Joint Commission, CHMs and other government bodies.

· Must possess a valid Driver’s License.

· Proficient in speaking, reading and writing the English language.

Physical Job Requirements:

· Typical office environment.

· Sitting for extended periods of time.

· Expected to work in front of a computer or other electrical devices for up to 8 or more hours per day.

· Significant amount of travel required to visit Beacon facilities.

· Ability to speak, read and write the English language.

• 401(k) matching
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• phone troubleshooting: 2 years (Required)
• cable box troubleshooting: 2 years (Required)
• Internet Install: 2 years (Required)
• New home setups: 2 years (Required)

Location:

Ability to Relocate:

• Kansas City, MO 64132: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Mental Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Kansas City Metropolitan Area 2 weeks ago

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