Information Technology Hardware Technician

1Above Technology; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Job summary

1Above Technology in Richardson, TX is seeking an Information Technology Hardware Technician to install, configure, and maintain desktop and laptop hardware, printers, and networking equipment across client and internal environments. This full-time, on-site role requires strong troubleshooting and clear communication with end users.

You will perform imaging, software installations, inventory management, and coordinate with IT staff on upgrades and repairs, with a focus on minimizing downtime and

Qualifications

• Must have strong hardware troubleshooting and repair skills.
• Experience installing and configuring IT hardware and peripherals.
• Excellent customer service and communication abilities.
• Ability to train users on hardware usage and best practices.
• Familiarity with Windows and macOS environments and basic networking.
• A relevant certification such as CompTIA A+ or equivalent experience is preferred.

Responsibilities

• Install, configure, and maintain desktop and laptop hardware and peripherals.
• Diagnose and repair hardware issues, perform upgrades, and replace components.
• Set up workstations, imaging, software installs, and network connectivity.
• Assist with hardware inventory management, labeling, and lifecycle planning.
• Support network hardware (switches, APs, routers) as needed.
• Provide on-site and remote hardware support and document work orders.

Skills

Troubleshooting

Technical Support

Customer Service

Training

Communication

Teamwork

Physical ability

Education

CompTIA A+ Certification

Tools

Windows

macOS

Networking basics

Inventory management system

Job description

Company Description

1Above Technology, founded in 2005 in the Greater Los Angeles area, provides innovative technology solutions to companies across more than 10 states nationwide. The team is highly experienced and passionate about using technology to solve real business challenges. 1Above Technology focuses on delivering reliable, modern systems that help organizations operate more efficiently. The company emphasizes technology that works for clients, not against them, creating long-term partnerships built on trust and performance.

Role Description

The Information Technology Hardware Technician is a full-time, on-site role based in Richardson, TX. This role is responsible for installing, configuring, and maintaining computer hardware, peripherals, and networking equipment across client and internal environments. The technician will diagnose and resolve hardware issues, perform routine maintenance, and ensure minimal downtime for users. Daily activities include providing in-person technical support, documenting incidents and resolutions, and coordinating with other IT team members to implement hardware upgrades or replacements. The role also involves assisting with inventory management of equipment and supporting end users through clear, professional communication.

Qualifications

• Candidates should possess strong Troubleshooting skills to diagnose and resolve hardware issues efficiently.
• Candidates should possess Technical Support and Information Technology skills to install, configure, and maintain IT hardware and systems.
• Candidates should possess Customer Service skills to assist end users professionally and manage expectations effectively.
• Candidates should possess Training skills to help users understand hardware usage, basic maintenance, and best practices.
• Additional beneficial qualifications include familiarity with Windows and macOS environments, basic networking knowledge, and experience with hardware inventory management.
• A relevant certification (such as CompTIA A+) or equivalent practical experience, along with the ability to lift and move computer equipment safely, is preferred.

Key Responsibilities

• Install, configure, and maintain desktop and laptop hardware, printers, and other peripherals.
• Diagnose and repair hardware issues, including component replacements and upgrades.
• Set up workstations, including imaging, software installations, and network connectivity.
• Assist with hardware inventory management, including tracking, labeling, and lifecycle planning.
• Support network hardware (switches, access points, routers) as directed by senior IT staff.
• Provide on-site and remote hardware support for employees and clients.
• Coordinate hardware returns, warranty claims, and vendor repairs.
• Document all work performed in the IT ticketing system.
• Collaborate with other IT staff on deployments, office moves, and infrastructure upgrades.

Qualifications

• 2+ years of hands‑on IT hardware experience (desktop/laptop repair, upgrades, installations).
• Knowledge of Windows and/or macOS device setup and configuration.
• Familiarity with basic networking concepts (IP addressing, cabling, Wi‑Fi setup).
• Strong troubleshooting skills with the ability to work independently and in a team.
• Excellent communication skills and a customer-focused mindset.
• Ability to lift and move equipment (up to 50 lbs).
• Experience in desktop computer support and troubleshooting
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast‑paced environment
• Relevant certifications or degrees in computer science or a related field are a plus