Information Technology Generalist 1 - SCI Albion

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 48,000 - 60,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Technology Generalist 1 at SCI Albion to keep essential systems running and support users. You will solve complex IT issues, configure systems, manage devices and assist across departments within the institution.

Responsibilities include troubleshooting, asset management, staff training, and liaising with satellite offices. The role involves full-time hours and on-site work with no telework option.

Qualifications

• 1 year as IT Trainee or IT Technician or
• 3 years IT experience in applications development, networks, or IT support
• 6 months to 1 year combined with an associate degree in IT

Responsibilities

• Troubleshoot automation issues and coordinate repairs with vendors or staff
• Configure computers, manage user accounts, audit systems and logs
• Install, upgrade, track and prepare equipment including network components
• Provide user support and train staff on equipment and software
• Support satellite offices and complete admin tasks for the Business Manager
• Order, track and inventory technology equipment and supplies

Skills

IT experience

Education

Associate's degree in IT

Job description

THE POSITION

Become a Technology Generalist 1 with the Department of Corrections (DOC) at the State Correctional Institution (SCI) at Albion and take on challenging work that keeps essential systems performing at a high level. Each day offers new chances to tackle complex issues, support users, and work with a wide range of technology. Your expertise strengthens operations across the entire institution and keeps daily work moving forward. Step into a position where your talent is recognized and your growth is supported.

THE POSITION

Become a Technology Generalist 1 with the Department of Corrections (DOC) at the State Correctional Institution (SCI) at Albion and take on challenging work that keeps essential systems performing at a high level. Each day offers new chances to tackle complex issues, support users, and work with a wide range of technology. Your expertise strengthens operations across the entire institution and keeps daily work moving forward. Step into a position where your talent is recognized and your growth is supported.

DESCRIPTION OF WORK

• Technical Support: Troubleshoot automation issues, diagnose equipment problems, research solutions, and coordinate repairs with vendors or staff
• Systems Administration: Configure computers, manage user accounts, conduct system audits, and maintain network resources and logs
• Equipment Management: Install, upgrade, track, and prepare equipment, including computers, software, network components, and cabling
• User Assistance: Provide support, answer technical questions, and train staff on equipment and software
• Liaison Tasks: Support satellite offices, attend required training programs, and complete administrative tasks for the Business Manager
• Procurement Support: Order, track, receive, and inventory technology equipment and supplies, verifying accuracy and condition

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job titles or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.