Information Technology Generalist 1

Commonwealth Of Pennsylvania; Montoursville (Lycoming County); Híbrido; USD 61.000 - 92.000; Tempo integral

Resumo da vaga

Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to support technology services across multiple sites. You will handle troubleshooting, device setup, and user support for a variety of IT tasks, including remote sites and telework options.

The role emphasizes solid problem solving and customer service in a fast-paced environment. Responsibilities include maintaining workstations, coordinating with development teams, and ensuring reliable network and application

Qualificações

• One year as an Information Technology Trainee or Information Technology Technician or three years of information technology experience in applications development, networking, or IT support.
• One year of IT experience plus an associate's degree in IT or a related field.
• Equivalent combination of experience and training.

Responsabilidades

• Resolve network, hardware, and software issues for users at district, county, and remote sites.
• Install, maintain, and upgrade workstations, devices, printers, and specialized equipment.
• Monitor and troubleshoot network performance using administrative tools.
• Document incidents and manage service requests via the Remedy system.
• Track and manage mobile devices and coordinate with development teams on app needs.
• Support telecommunications systems and security devices for onsite and remote users.

Conhecimentos

IT support

Troubleshooting

Device management

Formação

Associate degree in IT

Ferramentas

Remedy

Descrição da vaga

Job Details

• Salary: $60,538.00 - $92,010.00 Annually
• Location: Lycoming County, PA
• Job Type: Civil Service Permanent Full-Time
• Job Number: CSSC-2026-61130-01541
• Job Code: 01541
• Position Number: 00285350
• Union: AFSCME
• Bargaining Unit: A4
• Pay Group: ST07
• Department: Executive Offices
• Division: EX OA Entrprs Tchlgy Srvs Off
• Bureau / Division: Office of Administration, IED Delivery Center, Enterprise Technology Services Office
• Worksite Address: 715 Jordan Avenue
• City: Montoursville, Pennsylvania
• Zip Code: 17754
• Contact Name: Matthew Zyroll
• Contact Phone: [phone]
• Contact Email: [e-mail]
• Opening Date: 10/30/2026
• Closing Date: 11/12/2026 11:59 PM Eastern

Position

Do you like working in a fast pace environment, responsible for a large variety of work, performing complex problem solving, all while delivering high-quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is seeking a highly motivated IT professional to join the Infrastructure team to support various technologies used to provide applications and services to employees and citizens of Pennsylvania.

Description of Work

This position supports technology services across many PennDOT, DCED, and PEMA locations by resolving technical issues and maintaining reliable computer and network systems. The role involves troubleshooting, equipment setup, user support, and coordination of IT activities at numerous remote sites. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Resolve network, hardware, and software issues for users at district, county, and remote field sites
• Device Management: Install, maintain, and upgrade workstations, mobile devices, printers, and specialized equipment
• Network Tools Use: Monitor and troubleshoot network performance using administrative tools to isolate and correct problems
• Ticket Processing: Document incidents, manage work assignments, and submit service requests through the Remedy System
• Mobile Support: Track and manage smartphones and tablets, assist with updates, and coordinate with development teams on app needs
• System Assistance: Support telecommunications systems, security devices, and various department applications for onsite and remote users

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montoursville. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• This particular position also requires possession of a valid driver's license.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Examination Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.