Information Technology Engineer

Storm2; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Storm2 seeks a TechOps Administrator to manage and support a fast-growing trading firm's IT environment in NYC. You will handle identity and access management, vendor relations, and day-to-day operations, ensuring secure and reliable systems for staff.

You will administer collaboration tools, productivity suites, ticketing systems, and security processes while providing responsive help desk support and maintaining runbooks and asset inventories.

Qualifications

• Experience administering business SaaS platforms, including identity/access management, collaboration tools, productivity suites, ticketing systems and licensing.
• Strong networking fundamentals across LAN/WAN, Wi‑Fi, VPNs and basic firewall concepts.
• Hands-on help desk or desktop support experience with a customer-service mindset.
• Security-conscious approach with understanding of access management, risk reduction and operational security.
• Experience with scripting/automation to improve admin workflows and device management.

Responsibilities

• Manage and support identity and access provisioning across core apps and systems.
• Administer and maintain business-critical technology platforms and ticketing workflows.
• Oversee office network infrastructure, switches, Wi‑Fi, firewalls, and connectivity issues.
• Provide remote and in-person end-user support for hardware, software, and accounts.
• Manage lifecycle of company devices: procurement, deployment, maintenance, patching and security.
• Assist with security-related processes like MFA enforcement and access reviews.

Skills

Identity Management

Access Control

Network Fundamentals

Help Desk Support

Vendor Management

Security Awareness

Documentation

Automation Scripting

Communication Skills

Tools

Ticketing Systems

Licensing Tools

SaaS Admin Tools

Job description

We are partnered with a Prop Trading firm based in NYC in search for a TechOps Administrator to manage and support their growing organization's IT environment. This person will be responsible for maintaining internal systems, managing vendors and technology infrastructure, supporting employees, and ensuring day-to-day operations run smoothly and securely.

What You'll Do:

• Identity & Access Management
• Manage the employee lifecycle, including onboarding, offboarding, and access provisioning/deprovisioning across core business applications and systems.
• Technical Operations Administration
• Administer and maintain business-critical technology platforms, including identity management, collaboration tools, productivity software, and ticketing systems.
• Networking
• Manage and troubleshoot office network infrastructure, including switches, wireless access points, firewalls, and connectivity-related issues.
• Desktop & Help Desk Support
• Provide responsive technical support for employees, both remotely and in person, covering hardware, software, accounts, and general troubleshooting.
• Oversee the full lifecycle of company devices, including procurement, deployment, maintenance, patch management, and endpoint security administration.
• Security Operations Support
• Assist with security-related processes such as MFA enforcement, access reviews, security awareness initiatives, and other operational security tasks.
• Documentation & Process Improvement
• Maintain clear and organized documentation, including runbooks, asset inventories, standard operating procedures, and IT processes.
• Help manage relationships with technology vendors and support procurement-related workflows and documentation.

What We're Looking For:

• Experience administering business SaaS platforms, including identity and access management tools, collaboration platforms, productivity suites, ticketing systems, and software licensing.
• Strong understanding of networking fundamentals, including LAN/WAN, Wi-Fi, VPNs, and basic firewall concepts.
• Hands-on help desk or desktop support experience, with a customer-service-oriented approach to troubleshooting and issue resolution.
• A security-conscious mindset with an understanding of access management, risk reduction, and operational best practices.
• Experience using scripting or automation tools to improve administrative workflows and device management processes.
• Strong communication skills and a collaborative, service-oriented attitude.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Prior experience within financial services, capital markets, trading, or other highly regulated industries is preferred.