Information Technology Desktop Support

Netorbit Inc; University Park (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Netorbit Inc. seeks an onsite technology support specialist to provide desktop, classroom, AV, and event tech support for the law school and School of International Affairs.

You will assist faculty and staff with desktop issues and ensure classrooms and live events run smoothly. Responsibilities include troubleshooting AV systems, supporting Zoom and hybrid classes, ensuring recordings and room audio are working, and providing user support during events.

Qualifications

• Desktop support and troubleshooting experience.
• Experience with Zoom and hybrid meetings.
• Knowledge of audio, video, cameras, displays, and integrated AV systems.
• Strong communication and customer-service skills.

Responsibilities

• Provide onsite desktop and podium computer support to faculty and staff.
• Troubleshoot classroom AV systems, including displays, projectors, microphones, speakers, and cameras.
• Support Zoom, hybrid, and two-location classes.
• Ensure classroom recording and room audio are functioning properly.
• Set up and support technology for classes, meetings, and events.
• Operate and monitor audio/video equipment during live events.
• Troubleshoot issues quickly and minimize classroom/event disruptions.
• Provide basic technical assistance and user support.

Skills

Desktop support

Zoom

Hybrid meetings

AV systems

Customer service

Job description

Job Summary

Provide onsite desktop, classroom, AV, and event technology support for the law school and School of International Affairs.

Key Responsibilities

• Provide desktop and podium computer support to faculty and staff.
• Troubleshoot classroom AV systems, including displays, projectors, microphones, speakers, and cameras.
• Support Zoom, hybrid, and two-location classes.
• Ensure classroom recording and room audio are functioning properly.
• Set up and support technology for classes, meetings, and events.
• Operate and monitor audio/video equipment during live events.
• Troubleshoot issues quickly and minimize classroom/event disruptions.
• Provide basic technical assistance and user support.

Required Skills

• Desktop support and troubleshooting experience.
• Experience with Zoom and hybrid meetings.
• Knowledge of audio, video, cameras, displays, and integrated AV systems.
• Strong communication and customer-service skills.

Additional: Overtime may be required for events, including weekends. Occasional travel to the Carlisle location may be required.