Information Technology Business Analyst III

Texas Health and Human Services; Austin (TX); Hybrid; USD 64,701 - 89,280; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time-off benefits

Career-advancement opportunities

Job summary

Texas Health and Human Services is seeking an Information Technology Business Analyst III based in Austin, Texas, to facilitate business analysis for the service-request life cycle. This role requires leading requirement processes, overseeing documentation, and developing training sessions. Candidates must have at least five years of experience and a relevant bachelor's degree. The position offers extensive benefits, including paid health insurance and a pension plan, with potential for telework based on agency policy.

Qualifications

• Minimum five years' experience as a Business Analyst or similar role.
• At least two years experience in an Agile/SW Development Life Cycle environment.
• Experience with relational databases like SQL Server, Oracle, or MySQL.

Responsibilities

• Lead the service-request lifecycle and customer requests.
• Document technical specifications and communicate processes.
• Consult on quality assurance and oversee projects.

Skills

Facilitation techniques

SDLC understanding

Business requirements elicitation

SQL proficiency

Data analysis tools

Testing and problem-solving skills

Communication skills

Experience with Visio

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Excel

Visio

Job description

Date and Location

Date: May 4, 2026

Location: AUSTIN, TX

Benefits

100% paid employee health insurance for eligible full‑time employees, a defined benefit pension plan, generous time‑off benefits, and career‑advancement opportunities.

Job Details

Functional Title: Information Technology Business Analyst III

Job Title: Information Technology BA III

Agency: Health & Human Services Commission

Department: Regulatory Services Appl FCL

Posting Number: 16575

Closing Date: 06/03/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,797.66 – $8,000.00 (Monthly)

Salary Group: TEXAS‑B‑25

Shift: Day (Full Time, Exempt)

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Position Summary

Under the supervision of the Child Care Regulations Enhancement and Release Manager, this full‑time role (40 hrs per week) facilitates business analysis for the service‑request life cycle. The incumbent leads the development of user stories from business requirements, creates acceptance criteria, and ensures consistency of requirements analysis, documentation, and testing across multiple project teams within the Child Care Regulations group.

Essential Job Functions

• Lead and facilitate the service‑request lifecycle, including responses to customer‑related requests, requirements coordination across program areas, and monitoring of system integration and user acceptance testing (30%).
• Oversee development of business and user requirements, act as liaison between technical and non‑technical stakeholders, document technical specifications, and communicate processes verbally and via workflow diagrams (30%).
• Provide input on the requirements management process across the SDLC, collaborate with IT, and develop training sessions on business analysis techniques and standards (15%).
• Consult on quality assurance, oversee projects and assignments, and report status and opportunities for cross‑divisional collaboration (10%).
• Participate in project teams to deliver IT solutions through analysis and documentation of business processes, requirements, and specifications (10%).
• Perform other duties as assigned, including disaster response or continuity of operations activation (5%).

Knowledge, Skills, and Abilities

• Knowledge of facilitation techniques and effective management principles.
• Understanding of the SDLC, Agile SDLC, and process improvement methods.
• Skilled in eliciting business and technical requirements and communicating complex design issues.
• Proficiency with SQL, Excel, and data analysis tools.
• Ability to develop test scripts, conduct user acceptance testing, and resolve complex problems.
• Strong verbal and written communication, presentation skills, and customer service orientation.
• Experience with Visio or similar workflow tools.

Initial Screening Criteria

• Graduation from an accredited four‑year college or university in Computer Science, Business Administration, Management, or related fields (or equivalent work experience).
• Minimum five (5) years’ experience as a Business Analyst or similar role.
• At least two (2) years of experience in an Agile/SW Development Life Cycle environment.
• At least two (2) years of experience working with relational databases such as Microsoft SQL Server, Oracle, MySQL, or IBM DB2.
• Preferred experience in cloud migration initiatives and MuleSoft integration solutions.

Additional Information

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Location flexibility: willing to work from an HHS office in Austin, as designated by the hiring manager.

ADA Accommodations

HHSC and DSHS agencies will provide reasonable accommodation during hiring and selection for qualified individuals with a disability.

Pre‑Employment Checks and Work Eligibility

Applicants may be required to pass background and other due diligence checks. HHSC uses E‑Verify; I‑9 documentation must be provided on the first day of work.

Telework Disclaimer

This position may be eligible for telework per state and agency policies and supervisor discretion.