Information Technology BA III

Texas Health and Human Services; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services in Austin, TX is seeking an Information Technology Business Analyst III to perform advanced business analysis. You will gather requirements, document processes, and align business needs with IT roadmaps on an onsite, full-time basis.

Responsibilities include overseeing requirements management, developing epics and user stories, and coordinating with multiple IT teams to support the agency’s program goals.

Qualifications

• Knowledge of software development life cycle and business analysis methodologies.
• Knowledge of business and management principles involved in strategic planning.
• Knowledge of project management principles and practices.
• Ability to translate user/business needs into technical requirements.
• Ability to analyze and document evolving business needs.

Responsibilities

• Attend regular schedule and perform duties as assigned.
• Analyze and document requirements, oversee product and project roadmaps.
• Lead requirements meetings and develop Epics, Stories, tasks.
• Identify dependencies and document downstream impacts.

Skills

SDLC knowledge

Business analysis methodologies

Strategic planning

Project management

Requirements gathering

Epic/Story development

Communication skills

Technical translation

Analytical thinking

Decision making

Consensus building

Ambiguity management

Education

Bachelor's degree in related field

Job description

Date: Aug 4, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Information Technology BA III

Job Title: Information Technology BA III

Agency: Health & Human Services Comm

Department: DSHS Public Health Support COV

Posting Number: 19708

Closing Date: 10/03/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,797.66 - $8,040.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift: Days (First)

Telework

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM

IT,Z Prefix

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

Under the direction of Public Health Portfolio Project Manager, Business Analyst for Public Health performs advanced (senior level) business analysis work. Work involves coordinating the gathering, development, and documentation of business /user requirements; the review, assessment, and development of business processes; alignment of business needs with technology roadmaps, architectural roadmaps, product roadmaps and providing recommendations for Portfolio roadmap; identification of the gaps associated with business processes and underlying technical solutions and converting them into future projects; communicating business processes in the form of workflow diagrams; documenting business processes and requirements. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• EJF1 – (45%) Analyze and document requirements utilizing industry best practices on IT projects and DSHS initiated requests; oversee the development of business and user requirements to help define and support business strategy; assist in the development of the agency and IT strategic plan and the agency information resource plans; manage the formation of Product and Project roadmaps; derive and document requirements from established business processes and existing systems, identify gaps, required enhancements and improvements; develop functional and/or system requirements documentation focusing on efficiency improvements, streamlining applications and modernizing underlying technology; document clear, detailed, and thorough technical specifications for simple to complex requests; act as liaison between technical and non-technical customers, tailoring communication to the audience; meet with different IT teams, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency; provide IT input on new technologies, architectural or security requirements.
• EJF2 – (30%) Oversee and provide input on the requirements management process within Public Health Portfolio; lead high-level requirements meetings to understand and document product, business and technical needs for Public Health; develop Epics, Stories and tasks for Projects; Resolve conflicting business and technical requirements; research, analyze, document and communicate application, data, infrastructure, security, Accessibility needs/requirements and ensure solution alignment to requirements; collaborate with other IT areas, Project Management Office, Chief Technology Officer and Application Development – to perform analysis, design and planning; act as a Product Owner for products being developed using Agile methodologies; leverage standard methodologies, processes, and tools; Support preparation of agency governance materials (i.e., business justification, cost/benefit analysis, etc.); develop, review and provide feedback of project deliverables such as project charters and design documentation; provide feedback to IT and DSHS leadership.
• EJF3 – (20%) Analyze policies and procedures to determine the impact on business processes and existing systems; identify and document downstream dependencies, requirements from Legislative Mandates, Bills, and new policies and procedures; develop and conduct training sessions that educate customers, colleagues and stakeholders on business analysis techniques and standards; develop documentation and demos to help customers and IT transition following the changes in policies and procedures.
• EJF4 – (5%) Other duties as assigned including but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location

Knowledge, Skills And Abilities (KSAs)

• Knowledge of software development life cycle and business analysis methodologies.
• Knowledge of business and management principles involved in strategic planning.
• Knowledge of project management principles and practices.
• Skill in analyzing and evaluating complex information technology applications, policies, issues, legislative mandates, standards, policies and procedures.
• Skill in gathering input, formulating a plan, providing follow-through and carrying it to fruition.
• Skill in developing creative and workable solutions to complex problems and issues.
• Skill in effective verbal and written communication and presentation skills.
• Ability to translate user/business needs into technical requirements.
• Ability to communicate technical instructions to system users.
• Ability to analyze, evaluate, interpret business requirements and business rules and map / integrate them to technical requirements.
• Ability to exercise sound judgment in making critical decisions.
• Ability To Bring About Consensus On Contradicting Views.
• Ability to analyze and document ambiguous and continuously evolving business needs.

Registrations, Licensure Requirements Or Certifications

None

Initial Screening Criteria

• Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred.
• Minimum of 7 (seven) years of experience working in IT in close coordination with business.
• Minimum of 2 (two) years of experience in Application Rationalization and/or Application Roadmap development.

Additional Information

• Experience and education may be substituted for one another.
• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to commute to the office on the required days.
• Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin