Business Analyst III

Texas Health and Human Services; Austin (TX); On-site; USD 50,000 - 81,000; Full time

Benefits offered by this job

Full health insurance

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission in Austin is seeking a seasoned Business Analyst III to lead complex analysis efforts, coordinate requirements, and advance IT initiatives that support Texas programs. You will partner with stakeholders, guide SDLC activities, and ensure high-quality documentation and testing before implementation, contributing to agency objectives and service delivery.

This role is full-time with robust benefits.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in computer science or related field.
• Five or more years’ experience as a Business Analyst.

Responsibilities

• Lead and facilitate the service-request lifecycle including requirements solicitation, reviews, and testing prior to implementation.
• Oversee requirements coordination across program areas and document detailed technical specifications.
• Manage SDLC requirements, collaborate with IT teams to plan and implement projects.
• Provide QA-related consultation, communicate status to leadership, and promote cross-divisional collaboration.
• Participate on project teams to analyze processes, develop training, and ensure business value realization.
• Support disaster recovery/COOP and other agency initiatives as needed.

Job description

Date: Aug 25, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title

Business Analyst III

Job Title

Business Analyst III

Agency

Health & Human Services Comm

Department

Medi-Social Serv Apl Dev

Posting Number

20505

Closing Date

09/24/2026

Posting Audience

Internal and External

Occupational Category

Computer and Mathematical

Salary Range

$4,523.16 - $7,253.83

Pay Frequency

Monthly

Salary Group

TEXAS-B-21

Shift

Day

Regular/Temporary

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Nonexempt

Job Location City

AUSTIN

Job Location Address

701 W 51ST ST

MOS Codes

0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

Brief Job Description

Perform advanced business analysis work. Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). Manages the formation of projects.

Essential Job Functions

• Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). (30%)
• Oversees the development of business and user requirements coordination that support projects or system enhancements. Acts as liaison between technical and non-technical customers, effectively providing automated solutions to business problems. Meets with staff, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency. Identifies and document steps to achieve established priorities. Documents clear, detailed, and thorough technical specifications for simple to complex requests Provide IT input on new technologies, architectural or security requirements. (30%)
• Manages the formation of projects. Oversees and provides input on the requirements management process across the System Development Life Cycle (SDLC). Collaborates with IT areas – Project Management Office, Chief Technology Officer and Application Development – to perform analysis, design and planning during project development and implementation stages. (15%)
• Provides quality assurance-related consultation to users and/or provides oversight of projects, assignments or special initiatives. Communicates technical business processes verbally and via workflow diagrams. Provide feedback to IT and agency leadership, reporting the status of current priorities, new and future projects, and to highlight opportunities for cross-divisional collaboration. Assist in the development of the agency and IT strategic plan and the agency information resource plans. (10%)
• Participates on project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value. Develops and conducts training sessions that educate customers, colleagues and stakeholders on business analysis techniques and standards. (10%)
• Other duties as assigned. (Note: For DSHS positions this includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location). (5%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of facilitation techniques in discussing requirements
• Knowledge of effective management principles
• Knowledge of System Development Life Cycle (SDLC) Methods
• Knowledge of process improvement methods
• Knowledge of principles and practices of project management
• Skilled in eliciting business and technical requirements
• Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements
• Skilled in effective verbal and written communication and presentation skills
• Skilled in gathering input, formulating a plan, and carrying it to fruition
• Skilled in providing exceptional follow-through and customer-service
• Ability to analyze systems, processes and procedures
• Ability to write and revise standards and procedures
• Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel

Ability To Bring About Consensus On Contradicting Views

• Ability to manage ambiguous and continuously evolving business needs

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year for year basis.

Five (5) or more years’ experience as a Business Analyst.

Additional Information

None

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market

Austin