Information Technology Applications Analyst/PACS Analyst

Radiologic Associates of Fredericksburg; Fredericksburg (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A medical practices organization in Fredericksburg is seeking an IT Applications Analyst to support radiology and medical imaging systems. The ideal candidate will have at least two years of experience with clinical imaging applications, outstanding organizational skills, and the ability to work independently in a fast-paced environment. This full-time position also involves troubleshooting, maintaining systems, and assisting in the implementation of new technologies. The role offers an opportunity to work in a supportive and collaborative healthcare environment.

Qualifications

• Experience with radiology processes and workflows in a hospital/clinical setting.
• Minimum of two years’ experience with configuration and maintenance of clinical imaging applications.
• Knowledge of integrated workflows, networks, and typical HL7 integration.
• CIIP Certification obtained within 1 year of employment.
• Minimum two years’ experience supporting IT project implementation preferred.

Responsibilities

• Provide support to radiology and medical imaging systems.
• Assist in application/system upgrades, testing, and infrastructure changes.
• Communicate and track internal service tickets.
• Communication & Stakeholder Management: Track service tickets and maintain relationships with affiliated entities; assist onboarding and training.
• Operational Coverage & Travel: Travel to regional offices/hospitals and support evening/weekend coverage.
• Compliance & Regulatory: Ensure HIPAA compliance and adherence to policies.

Skills

Ability to work independently in a fast-paced environment

Solid organizational skills

Strong interpersonal and communication skills

Ability to prioritize and execute tasks

Education

CIIP Certification

Minimum two years’ experience with clinical imaging applications

Tools

PACS

DICOM Gateways

HL7 integration

EMR

Job description

Information Technology Applications Analyst/PACS Analyst

The IT Applications Analyst (ITAA) works under the direction of the IT Senior Manager (ISM) and the Vice President of Technology to provide support to radiology and medical imaging systems and applications across Radiologic Associates of Fredericksburg, Ltd (RAF) and all affiliated entities, hereafter referred to as the “Practice”.

Major Duties & Responsibilities

System & Technical Support

• Works with radiologists and IT team to support and maintain diagnostic workstations and third-party applications, including basic PC support, servers, and network troubleshooting.
• Supports system performance issues urgently and communicates updates/resolutions.
• Supports installation of new DICOM modality connections by analyzing HL7 interface messages.
• Supports PACS/RIS interfaces with other clinical systems and affiliate institutions.
• Participates in application/system upgrades, testing, patch installations, and infrastructure changes.

Project & Application Management

• Assists in support of radiology and medical imaging systems projects (EMR, PACS, RIS, voice recognition, billing/reporting, etc.).
• Participates in evaluation of new products, proof of concepts, and needs assessments.
• Supports creation and maintenance of departmental informatics standard operating procedures.

Workflow & Optimization

• Supports radiologists, technologists, and stakeholders in optimizing PACS and IT workflows.
• Serves as a resource for practice applications across multiple platform interfaces.

Communication & Stakeholder Management

• Communicates and tracks internal and third-party service tickets.
• Maintains positive working relationships with affiliated healthcare entities and IT organizations.
• Supports new account setups, onboarding, and training for physicians/staff.
• Completes monthly invoicing and payment tracking of PACS/VNA clients.
• Prepares reports on quality measures, performance metrics, or department goals.

Operational Coverage & Travel

• Travel to offices and hospitals in the region.
• Supports evening/weekend coverage for mission-critical systems, including routine call.

Miscellaneous / Other Duties

• Assumes other duties as required by supervisor.

Compliance & Regulatory

• Adheres to departmental policies, procedures, standards, and protocols.
• Supports QC initiatives for continuous quality improvement.
• Ensures patient confidentiality & HIPAA compliance in all communications & technology use.
• Maintains awareness of compliance responsibilities & reports any known violations or concerns.
• Adheres to immunization compliance according to federal, state, & organizational standards.
• Upholds all policies outlined in the Practice’s Compliance Program & Code of Conduct.

Qualifications

Education and Experience

• Experience with radiology processes, procedures, and workflows in a hospital/clinical setting.
• Minimum of two years’ experience with configuration, maintenance, troubleshooting, upgrading, and supporting clinical imaging applications including PACS and DICOM Gateways.
• Knowledge and experience with EMR, RIS, voice recognition system, DICOM modality worklists, integrated workflows, networks, typical HL7 integration and messaging, XML, HTML, medical modalities, image transmission, and remote support.
• CIIP Certification obtained within 1 year of employment.
• Minimum two years’ experience supporting IT project implementation preferred.

Skills and Abilities

• Ability to work independently in a fast-paced environment and quickly adapt to new situations.
• Solid organizational skills, including attention to detail and ability to multi-task.
• Strong interpersonal, communication, and customer service skills.
• Ability to react and respond to complex situations with a calm and creative approach.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Physical Demands and Activities

• Frequent computer use, including keyboard, mouse, and monitor.
• Occasional stooping, bending, and crawling into small spaces.
• Ability to lift up to 25 lbs. unassisted.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Medical Practices