Radiology IT Support Specialist

Gonzaba Medical Group; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX, seeks a Radiology IT Support Specialist to serve as a bridge between Radiology Operations and IT. You will manage PACS and RIS, optimize imaging workflows, ensure image integrity, and provide technical support and training across imaging modalities.

The role requires strong knowledge of PACS/RIS systems, DICOM/HL7 interfaces, and HIPAA compliance, with travel between imaging sites as needed. Healthcare IT infrastructure experience is essential.

Qualifications

• Bachelor’s degree or higher in radiology, health informatics, information systems, or related field preferred.
• ARRT registration preferred.
• Minimum 3–5 years radiology operations experience or equivalent imaging IT support.

Responsibilities

• Manage PACS, RIS, and related imaging systems, ensuring performance, connectivity, and image workflow.
• Support imaging workflow across CT, MRI, Ultrasound, Mammography, X-ray, and other modalities.
• Troubleshoot PACS/RIS issues, including image routing, worklists, interfaces, and user access.
• Provide DICOM/HL7 interface connectivity support between modalities and systems.
• Deliver user training and create guides/workflows for staff.

Skills

PACS management

RIS support

DICOM/HL7

Troubleshooting

Staff training

Education

Associate’s or Bachelor’s Degree in Radiologic Technology, Healthcare Informatics, Information Systems, or related field

Tools

GE PACS

MedQ

PowerScribe

Athena

Job description

Job DetailsJob Location: 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX 78214Position Type: Full TimeJob Category: IT

General Summary:

Reporting to the Director of Information Technology, the Radiology IT Support Specialist serves as the primary liaison between Radiology Operations and Information Technology to support imaging operations. This role is responsible for the management, maintenance, support, and optimization of the Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and related imaging systems while ensuring efficient workflow, system functionality, image integrity, and connectivity across imaging modalities, radiologists, providers, and external systems. Additionally, this role also provides general technical support, troubleshooting, and training to employees.

Supervisory Responsibilities:

General Requirements:

This position has no supervisory responsibilities.

• Manage and maintain PACS, RIS, and associated imaging systems by monitoring system performance, connectivity, and image workflow.
• Support imaging workflow for all radiology modalities including CT, MRI, Ultrasound, Mammography, X-ray, Nuclear Medicine, and Interventional Radiology.
• Troubleshoot PACS/RIS issues including image routing, worklists, interfaces, and user access.
• Support DICOM, HL7, and interface connectivity between modalities and systems.
• Provides general IT support including troubleshooting services and employee training on computer hardware, software, and other equipment.
• Must be able to follow, implement, and create detailed instructions.
• Must be able to independently travel throughout the day from site to site.
• Maintain HIPAA compliance and patient confidentiality standards.
• Perform other duties as assigned.

Essential Job Responsibilities:

• Coordinate system upgrades, patches, and maintenance with vendors and IT.
• Provide operational support to radiologists, technologists, and clinical staff.
• Monitor IT ticket queues, resolve assigned issues according to departmental requirements, and maintain accurate documentation of support activities.
• Train staff on PACS/RIS system functionality.
• Develop user guides, workflow documentation, and training materials.
• Works with the IT support team, both internal and contracted, to support deployment, monitoring, maintenance, and upgrades of any radiology software and hardware.

Education and Training:

• Associate’s or Bachelor’s Degree in Radiologic Technology, Healthcare Informatics, Information Systems, or related field preferred.
• Registered Radiologic Technologist (ARRT) preferred

Experience:

• Minimum 3-5 years of radiology operations experience preferred.
• Experience supporting teleradiology workflows and remote reading environments preferred.
• Experience with radiology imaging systems and modalities.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Qualifications

Experience:

• Minimum 3-5 years of radiology operations experience preferred.
• Experience supporting teleradiology workflows and remote reading environments preferred.
• Experience with radiology imaging systems and modalities.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Other Requirements:

Computer Skills: Strong knowledge of PACS, RIS, DICOM, HL7, and imaging workflows. Experience with GE PACS, MedQ, PowerScribe, Athena, or similar systems preferred. Knowledge of healthcare IT infrastructure, networking, and troubleshooting.

Work Environment:

Healthcare and imaging center environment. May require occasional after-hours support for system upgrades or critical issues.

Mental / Physical Requirements:

Prolonged periods of sitting and computer work. Ability to occasionally lift up to 25 pounds. Ability to travel between imaging locations if required.

Additional Information:

Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

Other Duties As Assigned:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.