Information Technology Administrative Assistant

StevenDouglas; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

StevenDouglas in Doral, FL is seeking an entry-level IT Administrative Assistant to join the onsite IT team. This contract-to-hire role is ideal for recent graduates with strong organizational and reporting skills.

You will support IT processes, records, ticketing, and reporting, working full-time onsite five days a week, in a corporate environment.

Qualifications

• Bachelor's degree required; recent graduates welcome.
• Experience in operations, administrative, IT support, or customer service within a corporate environment.
• Proficiency in Microsoft Excel; familiarity with Word, Outlook, and ticketing systems.
• Strong written and verbal communication; highly organized with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.

Responsibilities

• Provide day-to-day administrative support to the IT team.
• Serve as a contact for internal IT requests; deliver professional customer service.
• Maintain records of IT assets, licenses, tickets, and documentation.
• Track IT inventory (hardware, software licenses, equipment) and updates.
• Prepare and distribute reports using Excel (formulas, pivot tables, formatting).
• Support ticket intake, logging, and routing to IT staff.
• Assist with scheduling, correspondence, and coordination for the IT department.
• Assist cross-functional teams with ad hoc projects and reporting needs.

Skills

Excel

Communication

Organizational skills

Multitasking

Customer-service mindset

Adaptability

Education

Bachelor's degree

Tools

Word

Outlook

Ticketing systems

Job description

Job Title: IT Administrative Assistant (Entry-Level)

Location: Doral, FL — Onsite, 5 days/week

Employment Type: Contract-to-Hire

About the Role

We're seeking a detail-oriented, motivated recent graduate to join our IT team as an Administrative Assistant in our Doral, FL office. This is a fully onsite, contract-to-hire opportunity ideal for someone early in their career who has developed strong organizational, customer service, and reporting skills within a corporate environment. You'll provide administrative and operational support to the IT department, helping keep processes, records, ticketing, and reporting running smoothly.

Key Responsibilities

• Provide day-to-day administrative support to the IT team, ensuring smooth daily workflows
• Serve as a point of contact for internal employees submitting IT requests, delivering prompt, professional customer service
• Maintain accurate records of IT assets, licenses, tickets, and documentation
• Assist with tracking and updating IT inventory (hardware, software licenses, equipment assignments)
• Prepare, update, and distribute reports using Excel (data entry, formulas, pivot tables, formatting)
• Support ticket intake, logging, and basic triage/routing to appropriate IT staff
• Assist with scheduling, correspondence, and coordination for the IT department
• Support process documentation and identify opportunities to improve administrative workflows
• Handle sensitive information (user accounts, systems access records) with discretion and professionalism
• Assist cross-functional teams with ad hoc projects and reporting needs

Qualifications

• Bachelor's degree required (recent graduates welcome to apply)
• Prior experience (internship, part-time, or work-study) in an operations, administrative, IT support, or customer service capacity within a corporate/office environment
• Proficiency in Microsoft Excel (formulas, data organization, basic reporting); familiarity with Word, Outlook, and ticketing systems a plus
• Strong written and verbal communication skills
• Excellent organizational skills and high attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting
• Professional demeanor with a customer-service mindset
• Comfortable learning new systems/software quickly
• Must be able to work fully onsite in Doral, FL, 5 days/week